Ratings based on 1,548 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Very nice, had great acommodations
by A verified traveler from Palm Coast
Posted 1 Jan 2025
Very nice hotel. Our room with 2 double beds was very big
Comment from Hotel Management
2 Jan 2025 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
この度は東横イン品川港南口天王洲アイルにご宿泊いただき、誠にありがとうございます。スタッフ一同今後も移動を応援する基地として東横INN品質を維持しつつ、最高の行ってらっしゃいを提供できるよう、さらなるサービスの向上に尽力してまいります。今後も変わらぬお引き立てのほどよろしくお願いいたします。
by A verified traveler
Posted 7 Dec 2024
Very noisy at night. You can hear People running around the hallway and talk loud.
Comment from Hotel Management
10 Dec 2024 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
この度はご宿泊いただきまして誠にありがとうございました。せっかくご宿泊いただいたにもかかわらず、ご不便ご迷惑をおかけし大変申し訳ございませんでした。より良いサービスをご提供できますよう、従業員一同、精進して参ります。またのお越しを心よりお待ち申し上げます。
by A verified traveler
Posted 6 Dec 2024
Very small food options
Comment from Hotel Management
6 Dec 2024 by Toyoko Inn Shinagawa Konanguchi Tennozu Isle, Hotel Management
Thank you very much for using our hotel this time. We sincerely appreciate your feedback during your stay. We will continue to strive for improved service. We look forward to your next visit.
by A verified traveler
Posted 4 Dec 2024
The breakfast served each morning was very impressive - I really enjoyed the quality and freshness of the chocolate croissants. Convenient access to the monorail. This hotel is very good value for the price.
Comment from Hotel Management
5 Dec 2024 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
Thank you very much for staying with us.We would also like to express our sincere gratitude for your feedback on that occasion.We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.We look forward to seeing you again.Thank you.
by A verified traveler
Posted 1 Dec 2024
The hotel was great however there were some confusion with my check-in. Staff did not ask if I was a member and there was a bit of a misunderstanding about my check in time.
Comment from Hotel Management
2 Dec 2024 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
Thank you very much for staying at Toyoko Inn Shinagawa Port South Exit Tennozu Isle.All of our staff will continue to strive to further improve our services while maintaining the quality of Toyoko Inn as a base to support mobility.We look forward to your continued patronage in the future.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by 東横INN品川港南口天王洲アイル, Hotel Management
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。今後ともお客様により満足して頂けるような施設づくりを目指して、サービス向上に努めて参ります。またのご利用をお待ちしております。
by A verified traveler
Posted 15 Nov 2024
The bus service between the property and the train station was excellent.
Comment from Hotel Management
16 Nov 2024 by Toyoko Inn Shinagawa Konanguchi Tennozu Isle, Hotel Management
Thank you very much for using our hotel.We also sincerely appreciate your feedback.We will continue to strive to improve our services, aiming to create facilities that will satisfy our customers even more.We look forward to seeing you again.
by A verified traveler
Posted 10 Nov 2024
Good
Comment from Hotel Management
12 Nov 2024 by Toyoko Inn Shinagawa Port South Exit Tennozu Isle, Hotel Management
Thank you very much for staying with us. We would also like to express our sincere gratitude for your feedback on that occasion. We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers. We look forward to seeing you again.
by A verified traveler
Posted 9 Nov 2024
Me and my girlfriend was really happy with the Hotel, free breakfast, friendly staff, free buss to Shinagawa station, clean rooms, free Wi-Fi. Romantic area and good restaurants with quality food. Thank you Toyoko Inn. We will visit again in the future and I highly recommend this lovely hotel to everyone.
Comment from Hotel Management
12 Nov 2024 by Toyoko Inn Shinagawa Port South Exit Tennozu Isle, Hotel Management
Thank you very much for staying with us.We would also like to express our sincere gratitude for your feedback on that occasion.We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.We look forward to seeing you again.
