Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 2 Dec 2024
This hotel feels fancy! The staff were very attentive, helpful and kind. I liked that the hotel has a free shuttle to the Kyoto station. The rooms were very spacious and comfortable. The beds were good and comfortable. The traditional Japanese breakfast was filling and tasty. I also liked that they offered luggage transport to KIX airport.
Comment from Hotel Management
3 Dec 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you for choosing Kyoto Tokyu Hotel.We also thank you for your many compliments.We are delighted that you had a relaxing stay with us.We hope you will visit us again when you come to Kyoto.We look forward to welcoming you again.
by A verified traveler
Posted 30 Nov 2024
I loved this hotel. It was cute thatbthe staff gave my child her own liytle kids toothbrush and slippers, she loved it so much! All the gree amenities in the room were great as well! I would stay here again.
Comment from Hotel Management
2 Dec 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you so much for your wonderful review! We’re delighted to hear that your child loved the little toothbrush and slippers, and that you enjoyed the amenities in the room. It’s our goal to make every stay special, and we’re so happy to know we succeeded. We would love to welcome you back on your next visit!
by A verified traveler
Posted 25 Nov 2024
Pros:This hotel is beautiful and the service is great! We really appreciated the shuttle service which took us to and from Kyoto station with our luggage. We didn't get to visit any of the restaurants, bar, or lounge because we were busy sightseeing, but they looked very nice and fancy. The room was comfortable and the bed was truly king sized which is hard to find. Also the location was convenient with much to explore if you like walking around, which we do.
Cons: I do wish the toilet was separate from the shower and that it was more modern with a button flush rather than the lever flush. Also, the room isn't soundproof and we could sometimes hear regular talking outside or tapping from other rooms. I think one night someone was running around upstairs and we could hear that.
Overall it was a great stay and we enjoyed our time here. Thank you!
Comment from Hotel Management
27 Nov 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you for taking the time to share your detailed feedback with us. We are so glad to hear that you enjoyed your stay and appreciated our shuttle service, the comfort of the room, and the convenient location. It’s also wonderful to know that our restaurants, bar, and lounge caught your attention, even though you were busy with sightseeing.We also appreciate your constructive feedback regarding the toilet and room soundproofing. We will certainly take your comments into consideration as we continuously look for ways to enhance our guests' experience.It was a pleasure having you stay with us, and we hope to welcome you back again soon.
by A verified traveler
Posted 24 Nov 2024
It is easily accessible by taxi drivers in the area, close to kyoto station for JR lines
Comment from Hotel Management
24 Nov 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for choosing our hotel from among many hotels. Thank you very much for your kind words of praise. We will continue to do our best to be a hotel loved by our guests. Please come again when you have a chance. All of our staff look forward to serving you again.
by A verified traveler from SANTO DOMINGO
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for choosing our hotel from among many hotels. We hope that we can continue to be a hotel loved by our guests in the future. Please come again when you have a chance. All of our staff look forward to serving you again.
by A verified traveler
Posted 10 Nov 2024
I had a wonderful time staying here. Breakfast was the best in the morning!
Comment from Hotel Management
17 Nov 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for staying at Kyoto Tokyu Hotel. Thank you for your compliment on our breakfast. We will continue to provide breakfast that will help you feel energized in the morning.We look forward to seeing you again when you visit Japan.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for choosing our hotel from among many hotels. We hope that we can continue to be a hotel loved by our guests in the future. We will continue to do our best to be a hotel loved by our guests. Please come again when you have a chance. All of our staff look forward to serving you again.
by A verified traveler
Posted 4 Nov 2024
We had a beautiful room and overall the service was quite good, but there were definitely exceptions.
Loved the convenience of the shuttle.
Would have been nice to have room service.
The breakfast buffet was ok, not great.
Our room was kept impeccably.
Nice to have a gym and a beauty salon on premisos.
Comment from Hotel Management
10 Nov 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for staying at Kyoto Tokyu Hotel. We are pleased to hear that our free shuttle bus service was helpful to you. We also offer room service, but we apologize for not properly informing you about it due to our lack of explanation.We will continue to strive to provide even more heartfelt service in the future. We sincerely look forward to welcoming you again.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Kyoto Tokyu Hotel, Hotel Management
Thank you very much for choosing our hotel from among many hotels. We hope that we can continue to be a hotel loved by our guests in the future. We will continue to do our best to be a hotel loved by our guests. Please come again when you have a chance. All of our staff look forward to serving you again.
