Ratings based on 950 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Very nice place and accessible
Comment from Hotel Management
25 Sep 2024 by Hotel New Hankyu Kyoto, Hotel Management
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 23 Sep 2024
Staff was great. Location is very convient.
Comment from Hotel Management
25 Sep 2024 by Hotel New Hankyu Kyoto, Hotel Management
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 22 Sep 2024
Quiet and convenient for our trip
Comment from Hotel Management
25 Sep 2024 by Hotel New Hankyu Kyoto, Hotel Management
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 21 Sep 2024
Great location
Comment from Hotel Management
25 Sep 2024 by Hotel New Hankyu Kyoto, Hotel Management
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 17 Sep 2024
Convenient location.
Comment from Hotel Management
18 Sep 2024 by Kyoto Shin Hankyu Hotel Accommodation Department, Hotel Management
hank you very much for staying at Kyoto Shin Hankyu Hotel. We would also like to thank you for taking the time to leave a review for our hotel.All of our staff are very happy that you were satisfied with your stay. We will continue to strive to make our hotel a comfortable place for our guests, so we hope you will continue to support Kyoto Shin Hankyu Hotel. We look forward to seeing you again.Kyoto Shin Hankyu Hotel Accommodation Department
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
14 Sep 2024 by 京都新阪急ホテル 宿泊課, Hotel Management
"この度は、京都新阪急ホテルにご宿泊いただき、誠にありがとうございます。 また、その折のご感想をお寄せいただき、重ねて御礼申しあげます。 ごゆっくりお寛ぎいただけたようで、大変嬉しく存じます。またのご来館を、スタッフ一同、心よりお待ちしております。 京都新阪急ホテル 宿泊課"
by A verified traveler
Posted 1 Sep 2024
The hotel was close to several attractions around Kyoto city. They were well stocked with amenities and we found our stay quite comfortable. Highly recommend this place!
Comment from Hotel Management
5 Sep 2024 by Hotel New Hankyu Kyoto, Hotel Management
"Thank you for choosing to stay at Kyoto New Hankyu Hotel. We also greatly appreciate your feedback on your stay. We are glad you enjoyed your stay. We deeply apologize for the poor service you received from our staff. We look forward to having you stay with us again. Kyoto New Hankyu Hotel Reception"
by A verified traveler from Paoli
Posted 24 Aug 2024
Easily commute to close by tourist spots.
Comment from Hotel Management
5 Sep 2024 by Hotel New Hankyu Kyoto, Hotel Management
"Thank you for choosing to stay at Kyoto New Hankyu Hotel. We also greatly appreciate your feedback on your stay. We are glad you enjoyed your stay.We deeply apologize for the poor service you received from our staff.We look forward to having you stay with us again. Kyoto New Hankyu Hotel Reception"
by A verified traveler
Posted 24 Aug 2024
Room is clean but hallway smells misty, probably humidity and lack of ventilation. Once inside the room, it’s clean and support staff is great.
Comment from Hotel Management
5 Sep 2024 by Hotel New Hankyu Kyoto, Hotel Management
"Thank you for choosing to stay at Kyoto New Hankyu Hotel. We also greatly appreciate your feedback on your stay. We deeply apologize for the inconvenience you experienced during your stay. We will take your comments seriously and use them to improve our service. We sincerely hope this does not discourage you from staying with us in future. Kyoto New Hankyu Hotel Reception"
by A verified traveler
Posted 16 Aug 2024
Excellent customer service and location.
Comment from Hotel Management
18 Aug 2024 by Hotel New Hankyu Kyoto, Hotel Management
Thank you very much for staying at our hotel.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
