Ratings based on 1,259 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The Granvia is an excellent hotel if you are coming into Kyoto on the Shinkansen. It is located right in Kyoto Station and is easily walkable to get there with luggage. The hotel is beautiful and very clean. The staff were all very nice and helpful. We would definitely stay there again if we are in Kyoto.
by A verified traveler
Posted 20 Nov 2024
Like: toilet seat is set warmer than other hotels, more comfortable to use
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Lovely hotel to stay at if you need to be at the station. The staff is always so amazing.
by A verified traveler
Posted 18 Nov 2024
Great place to stay
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Dear XuejunThank you very much for choosing to stay at Hotel Granvia Kyoto and for sharing us your feedback. We are delighted to hear that you had a great stay with us!We will continue to strive to create an uncompromisingly clean and hygienic environment to serve as a base for quality travel where our guests can stay in comfort in the new way of life.We are looking forward to seeing you again. Best regards, Director of Rooms
by A verified traveler
Posted 15 Nov 2024
This hotel is actually located above the Kyoto main rail station, you cannot get a better location to base your travel, only a short distance from all the areas you will wamt to explore, the room was huge compared to other places we stayed in Japan, the staff could not have been more helpful and pleasant, loved our stay here
Comment from Hotel Management
19 Nov 2024 by Manager, Hotel Management
Dear SeanThank you very much for choosing to stay at Hotel Granvia Kyoto and for sharing us your feedback. We are pleased to receive your words of compliment such as: "loved our stay here".We will continue to strive to create an uncompromisingly clean and hygienic environment to serve as a base for quality travel where our guests can stay in comfort in the new way of life.We are looking forward to seeing you again. Thank you for your lovely review.Best regards, Director of Rooms
by A verified traveler
Posted 13 Nov 2024
Easy to navigate, close to transportation, lots of local shop and dine options
Comment from Hotel Management
19 Nov 2024 by Manager, Hotel Management
Dear StacyThank you for staying at Hotel Granvia Kyoto.We are glad to learn that you were satisfied with our location.We will continue to strive to provide a space and service where you can relax and enjoy your stay, and we appreciate your continued patronage. Thank you very much for taking time out of your precious time to write us.Best regards, Director of Rooms
by A verified traveler
Posted 13 Nov 2024
The staff were very nice, and the location is fantastic. The hotel is essentially part of Kyoto Station, so lots of places to shop and eat. It is also makes it easy to catch a train or subway. Our room faced the train station side and there was some railyard noise that may annoy some. The other side of the hotel faces the Kyoto tower and a busy street, so I am not sure if it is any better.
by A verified traveler
Posted 13 Nov 2024
This was a great location for doing lots of trips on both JR and subway. It had everything! Shopping, dining, entertainment, exploring the station - whole family loved it.
Comment from Hotel Management
19 Nov 2024 by Manager, Hotel Management
Dear ElissaThank you very much for choosing to stay at Hotel Granvia Kyoto.We are very pleased to hear your compliments about our location.It is a great pleasure for us to receive your words: ""whole family loved it"".We will continue to make every effort to ensure that our customers have a pleasant stay with us.Thank you very much for taking time out of your precious time to write us.Best regards, Director of Rooms
by A verified traveler
Posted 13 Nov 2024
