Ratings based on 189 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024
good
Comment from Hotel Management
26 Aug 2024 by kunal, Hotel Management
Dear Sahil ji,Greetings from Hotel Kapil!Thank you for your feedback. I am glad that you have highly recommended our Hotel to other travelers.Best regards,Kunal Kapila
by A verified traveler from Vancouver
Posted 9 Aug 2024
The hotels Kapil beautiful location Hotel and Rooms very clean staff members very friendly. I’m very happy stay two nights .
Comment from Hotel Management
10 Aug 2024 by KUNAL, Hotel Management
Dear Kulwinder ji,We are pleased to know that you have had wonderful experiences and that you were impressed by the service, the location and the facilities. Thank you for your positive feedback and for so highly recommending our Hotel. The team and I, hope that you have many more opportunities to visit us again and return in the not too distant future. Warm RegardsKunal Kapila
by A verified traveler
Just perfect
Posted 22 Apr 2024 on HotelsI booked to stay for 5 days at the Hotel Kapil. My room was simply stunning. No other way to put it. The bed was so comfortable and warm, the room and the bathroom were spotless.
The view from my window was epic; an endless vista over the valley and far off mountains.
The staff go out of their way to welcome you and make sure your every comfort is attended to.
Room service food was delicious and served with a smile.
Plenty of hot water available throughout my stay. Tea and coffee making facilities included in the room.
This hotel was quite possibly the best place I stayed in during my entire 3 month tour of India.
Thank you to all the team and Namaste 🙏
Comment from Hotel Management
23 Apr 2024 by kunal, Hotel Management
Dear Paul Sir,Namaste from the entire team of Hotel Kapil.We are glad to receive your feedback following your recent stay at our Hotel. We really appreciate you taking the time to highlight every aspect of hotel stay. We are delighted to read your positive comments you made about the team and service. I have shared your review with the team as well; they are happy to note that their efforts were well noticed and appreciated. I am glad that you have highly recommended our Hotel to other travelers.We look forward to the opportunity of welcoming you back on your next visit to Shimla.Sincere RegardsKunal Kapila
by A verified traveler
Posted 11 Mar 2024 on Hotels
Room was terribly dirty. Had CC to leave 2 days early and found clean hotel with hot water and clean bed linens.
Comment from Hotel Management
23 Apr 2024 by KUNAL, Hotel Management
Dear Guest,Thank you for taking the time to share your comments with us and for choosing our hotel as your accommodation choice during your recent visit to Shimla.We are extremely concerned to learn of your disappointing experience during your recent stay and would like to apologize for the inconveniences that you have experienced. We do take all feedback seriously and we will investigate the areas of concern you have highlighted, to take the opportune measures with the aim of avoiding such inconveniences in the future.Warm RegardsKunal Kapila
by A verified traveler
Posted 6 Mar 2024
by A verified traveler
Posted 6 Mar 2024 on Hotels
Room was cold and could have been better with heater or heating in the room. Although a electric Blanket was provided. Hot water was not always to the required standard. Tall cupboard would have been helpful for hanging the clothes.
Comment from Hotel Management
7 Mar 2024 by kunal, Hotel Management
Dear Guest,Greetings from Hotel Kapil!We would like to thank you for sharing your constructive review on this forum. We are disappointed by the fact that your overall experience was not up to the mark. With an assurance to take notable rectifications of your concerns, we look forward to seeing you soon in near future.Best Regards,Kunal Kapila
by A verified traveler
Posted 4 Mar 2024
Excellent staff, very comfortable bed with good views. There is no parking and the hotel is situated at a bottom of a hill and it’s a 20 minute hard walk to Main Street. That said, it was good exercise. But it is a good hotel apart from location.
Comment from Hotel Management
7 Mar 2024 by kunal, Hotel Management
Dear Richard,We are pleased that you have had wonderful experiences and that you were impressed by the service and the facilities. Thank you for your positive feedback and for so highly recommending our Hotel. We do have a parking space for 10 cars which is at distance of 50 meters.The team and I, hope that you have many more opportunities to visit us again and return in the not too distant future. Warm RegardsKunal Kapila
by A verified traveler
Posted 16 Jun 2023
Pros - nice people, good food
Cons - traffic noise, needs a safe in each room
Comment from Hotel Management
23 Apr 2024 by KUNAL, Hotel Management
Dear Jaspal ji,Greetings from Hotel Kapil!Thank you for your feedback further to your recent stay with us.I am glad that you have highly recommended our Hotel to other travelers. With an assurance to take notable rectifications of your concerns, we look forward to seeing you soon in near future.Best regards,Kunal Kapila
by A verified traveler
Posted 12 Sep 2022 on Hotels
Comment from Hotel Management
12 Sep 2022 by kunal, Hotel Management
Dear Guest,Greetings from Hotel Kapil!Thank you for your feedback further to your recent stay with us. I am pleased to know that the service provided by the hotel team was instrumental in making your stay a pleasant one.I am glad that you have highly recommended our Hotel to other travelers.Best regards,Kunal Kapila
by A verified traveler
Posted 16 Jun 2022 on Hotels
Hotel is very nice and on the main Lakkar Market. Polite staff. overall it is a good hotel
Comment from Hotel Management
16 Jun 2022 by kunal, Hotel Management
Dear Guest,
Greetings from Hotel Kapil.
Thank you for your feedback further to your recent stay with us. I am pleased to know that the service provided by the hotel team was instrumental in making your stay a pleasant one.
I am glad that you have highly recommended our Hotel to other travelers.
Best regards,
Kunal Kapila
