Ratings based on 100 Verified Reviews

4.7 out of 5
64% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 29 Mar 2024 on Hotels
This is a historic hotel and you can read about it in an area near the hotel called The Club, but the best feature of this hotel is the sunset view. The sunset view is so beautiful and you can see it either from your room or from the lounge at 5F. The staffs are very welcoming and wonderful. This is one of the best places we've been to where you can just relax and watch the day pass in your room in the middle of beautiful nature. We will definitely be back again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Apr 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 May 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 May 2019 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Feb 2019 on Hotels
5 out of 5
by A verified traveler from Greece

Posted 8 Oct 2018
The location. The ambience. The personal. The restaurant and the place is absolutely amazing
4 out of 5
by A verified traveler

High quality comfortable hotel with shortcomings

Posted 11 May 2018 on Hotels
The hotel is very nice and has fantastic facilities. Rooms are spacious and comfortable with great amenities. Staff are very friendly however are not really fluent in English... they know enough to get by but by no means equivalent to international hospitality standards, was not well enough. The biggest downside is the extremely limited room service menu (full menu options from the restaurants are not available for room service) and the only vegan item for room service is an extremely tiny portion of french fries which had 15 fries on a plate. Probably more suited to Japanese travellers than westerners.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Apr 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted 23 Apr 2016
It's an amazing hotel I travel a lot and I consider as one of the best in the world
5 out of 5
Recommended
for Couples
by A verified traveler from Kyoto

Very nice hotel with best restaurants

Posted 13 Feb 2016
Roomy suite room and good restaurants; French and Japanese.