Ratings based on 333 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Rooms are mostly without real windows.
Posted 11 Jul 2024 on HotelsThe rooms with windows were not true windows, just a tiny cell hole high up that faces the corridors. So the rooms will not get amy sunlight.
The rooms have some kind of cigarette smell. If they can get rid of smell plus wallpaper the room, room will be much better.
The only good thing is that rates are quite low.
by A verified traveler
Posted 4 Jul 2024
Self service is one of the best ways for me.
by A verified traveler
Posted 11 Jun 2024 on Hotels
by A verified traveler
Posted 22 May 2024
Checking in was hard, there is no help desk. Room was dirty and tiny. The AC worked though.
by A verified traveler
Posted 19 Apr 2024
Room is very small. Shower is over the toilet. Room isn’t cleaned daily. Cheap towels, and only 2 at a time. No place to put a suicase. TV didn’t work well. AC system was not easy to use. No front desk or on-site personnel. IT WAS ONE LEVEL ABOVE LIVING UNDER A BRIDGE.
by A verified traveler
Posted 19 Mar 2024 on Hotels
Good location next to Shilin market and close to the metro. Good shower, Aircon, and an elevator. We were at the end of the corridor so it was quiet.
Room is tiny which wasn't super clear in the pictures. Floor was absolutely filthy when we arrived, although when I notified reception they did send the cleaner to vacuum. It clearly never gets mopped. Bed is also small but relatively comfortable.
Found the whole process for check in very tedius of messaging on line, having to download this app, recieving a code. A human interaction is sometimes better. Room was also not ready until 4pm, worldwide this is very late for a check in which is usually 2pm. They did allow us to leave bags in a communal area as no reception (which didn't feel safe at all).
Overall for the price charged it felt expensive for the service received.
by A verified traveler
Posted 21 Feb 2024 on Hotels
Great location for night market goer like me, cute neighborhood too, almost everything were done remotely hard to talk to a person when there's a problem
Comment from Hotel Management
22 Feb 2024 by West 59, Hotel Management
Dear guest:Thank you for your reservation and praise.we will try to fix the problem.represent all the staff to grateful you.look forward to see you in WAST 59 INN next time.
by A verified traveler
Posted 30 Jan 2024
I wanted to like this place. I'd lived in Taiwan before so I knew what to expect from "apartment" style buildings. Location was great for my trip and wifi was blazing. Service people are helpful.
Taxis probably wont want to pull up to the front of the building in that narrow street, so that's something to note. Make sure to have "Line" messaging app installed to contact the management and send a pic of your passport, to get the door panel code and check-in details for your room. Newly installed access panel for the building's front door had us locked out for 30min one day, so that could have been very bad for us had we missed a meeting. Asked to change sheets and towels one day, but only sheets were changed. There was a small window towards the hallway that make it harder to sleep as the room was never dark. Walls don't offer any soundproofing, and they ask to keep the noise down past 9pm. Overall, It's not terrible, but not great either. Good for utility, not for comfort.
Comment from Hotel Management
30 Jan 2024 by West 59, Hotel Management
We are very sorry to bring you a bad experience. We will improve it and strive to give you a wonderful stay. Looking forward to your next visit.
by A verified traveler
Posted 17 Dec 2023 on Hotels
No service at all.
Comment from Hotel Management
30 Jan 2024 by West 59, Hotel Management
Thank you for your stay and we look forward to your next visit.
by A verified traveler from Clearwater
Posted 11 Jul 2023
The confirmation letter from Expedia was no help.
It took me an hour sitting in the lobby to realize there was no one working the frontdesk in the lobby.
I had to catch other guests going in and out the 'hotel' to help with contacting the manager. I must first install Line, an app I had never used before, Then another person helped me with how to contact the manager with Line. That took another half an hour before I was checked in. As a visitor, I had internet but no phone.
Comment from Hotel Management
12 Jul 2023 by West 59, Hotel Management
You should understand that we're self-check in service. You should do the homework before you come instead of giving the bad comment.
