Ratings based on 102 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Conroe
Posted 27 Mar 2024
Old facility but excellent service.
by A verified traveler
Posted 1 Aug 2022
Pretty good but lil old.
by A verified traveler
Posted 6 Mar 2020 on Hotels
Amazing view from the hotel balcony. Staffs are friendly and helpful.
by A verified traveler
Posted 25 Feb 2020
very old hotel. we had to change the room because the ceiling was leaking in the original given room.
service was excellent. one of the staff drove almost 50 minutes to send us to the nearest JR station on the check out date which was a big plus. thank you very much.
by A verified traveler
Posted 29 Dec 2019 on Hotels
by A verified traveler
Great Lakeview Hotel
Posted 3 Oct 2019 on HotelsGreat Late View with the best-in-calss location. Food was solo, could be improved!
by A verified traveler
Horrific treatment by hotel staff
Posted 3 May 2019 on HotelsUpon checking in, the man who handled our reservation refused to honor that our room came with three futons although it was clearly printed on his reservation form. Insisted that we have only paid for two adults this two futons despite it printed black and white in both my confirmation and his copy of the reservation form that there should be three futon. Attempted to then charge me another 7600 yen for a 4 year old and told me in Japanese children do not eat and sleep. Tried Waved me off and only backed off when my husband stepped in. He then honored what the hotel is legally committed to provided. His sexist attitude shocked me and ruined that part of our holidays. Left a very bad taste for a foreigner in the country. Apart from the shocking attitude, There’s not much amenities in this hotel and rooms needs upgrading. We paid about S$367 per night and it’s really not worth it. No woman should be subjected to such appalling discriminating behavior in this time and age.
by A verified traveler
Posted 25 Mar 2019
Very good service, the staffs were friendly. English speaking manager was very professional. Helpful towards our stay and trip.
by Craig
Would stay again
Posted 5 Aug 2017 on HotelsLakeside new wing room -- quiet lake, nice room. Decided to stay an additional day to have the right place to recover from long hike. The onsen has a minimal but pleasant outdoor pool overlooking the lake.
Recommended
for Everyoneby A verified traveler
best location, beautiful hot spa, full refresh
Posted 12 Mar 2017great place to refresh. stunning nature, nice people. the kotan ice festival is much fun, don't miss the open hot spring on the frozen
lake.
