Ratings based on 73 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Great location.. Easy access
Comment from Hotel Management
20 Sep 2024 by GM Ronald Gao, Hotel Management
Thank you for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to know that you enjoyed your stay. Again, thank you very much and look forward to welcoming you back to our hotel in the near future.
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by 酒店总经理 高峰, Hotel Management
尊敬的贵宾！感谢您下榻石家庄万象天成假日酒店并与我们分享您的入住体验。很高兴您对于酒店的好评，您的称赞就是我们前行的动力。我们会不断努力，创造更为舒适的住宿体验，令你一扫旅途疲惫，活力再出发！我们期待您的再次下榻！
by A verified traveler from Metuchen
Posted 29 Apr 2023
Nice location and very accessible. AC did not work and refrigerator was not working. That was replaced and a fan was brought in to help with lack of AC for whatever reason.
Comment from Hotel Management
11 May 2023 by Hotel GM John Wang, Hotel Management
Dear Guest ,Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shijiazhuang Central.We are pleased to know that you appreciated the location ofour hotel, an aspect of our hotel that is preferred by many ofour guests. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!
by A verified traveler
One of the best hotels in China
Posted 2 May 2022 on HotelsI travel the world, and I stay as much as I can at IHG holiday inns. The one in shijiazhuang is one of my favorite. This three stay is for my niece Ni, who teaches near the city. She insisted that I write a good review for her since she enjoyed the stay enormously, she especially wants me to thank the housekeeping lady Ms. 王淑爽， Ms. Wong was kind and friendly and took very good care of my niece, so, I’d like to thank her for it.
by A verified traveler
Posted 10 Aug 2021 on Hotels
by A verified traveler
I wish it'd be better.
Posted 5 May 2020 on HotelsI am very fond of this holiday inn, I always reserve this hotel when I visit shijiazhuang , and I made numerous reservations for my daughter as well when she has business in the city. It had pleased me all these years. However, this time it disappointed me, on the second day of the stay, there's no water, the hotel gave me a key card for another room to do the clean up, yet, there's no hot water, and the day when I checked out, there's still no hot water, and when I turn on the hot water faucet, the water came out brown. I was hoping the hotel would offer some type of compensation but to no avail. I use holiday inn hotels almost any where I go around the world, this is the first time I encountered the less than satisfactory experience.
Comment from Hotel Management
6 May 2020 by Fluency, Hotel Management
Dear guest, thank you for choosing Holiday Inn Shijiazhuang Central and sharing your experience with us.We apologize for your regrets during this trip, and we have conveyed your suggestions to relevant departments and continue to follow up.I apologize again and sincerely invite you to stay next time. We will provide you with perfect service！
by A verified traveler
The staff asked me to leave this hotel earlier !!
Posted 5 Jan 2020 on HotelsOverall very good hotel. A little lower standard than other Holliday Inn but good. Breakfast is 5 stars. But my stay was ruined this morning when around 10:30 AM the reception called my room and very nervously asked me to checkout immediately because they already checked in someone else minutes ago ( !!!!). I was scared and told them that was impossible to happens and to leave the room so quickly also impossible. The check out time is 12:00. Then she said that because the guests are from government I must obey and leave asap. I was more scared (afraid to be arrested or something) but insisted because it was really impossible to leave so quickly and finally they understood could stay until the checkout time. But when I opened my door to leave there was a policeman starring me and I was scared once again.During checkout the I asked to talk with the manager and complained and she apologized. So I advise everyone that stay in this hotel to upon check in ask of there is some event of government planned and if the foreign guest will be forced to leave earlier (!!!) Otherwise no one will tell you before and I and this situation could repeat with you.If they explained me this situation upon check-in, and maybe offer some compensation for the inconvenience (could be a free drink,etc) I will be able to cooperate. But 10:30 just after breakfast, without a shower and with all my belongings not ready yet how could I leave immediately as they DEMANDED ? Ruined the stay.
Comment from Hotel Management
11 Jan 2020 by Fluency, Hotel Management
Dear guests, Thank you very much for staying at the Holiday Inn Shijiazhuang Central. We are sorry that we did not provide you with satisfactory service during your stay! We have submitted this incident to relevant departments to strengthen the management in this regard. If you have other problems during your stay, you can call the duty manager at any time. Our staff will answer your call as soon as possible and follow up the questions for you. I apologize to you! Sincerely look forward to your coming again!
by A verified traveler
Posted 11 Dec 2019
The room is like a typical holiday inn. There is nothing special to it. You should expect typical holiday inn standards which is clean and comfortable. However, in Shijiazhuang, the similar price can probably get you to better hotel such as hilton. Holiday inn was $66 per night and hilton was $83 per night for me. I deeply regret not choose hilton.
This holiday inn is slightly dated and its real lobby is on 6th floor. The lobby isn’t fancy at all. But I have no complaints.
Comment from Hotel Management
12 Dec 2019 by Fluency, Hotel Management
Dear guest, thank you for choosing Holiday Inn Shijiazhuang Central and sharing your experience with us.We apologize for your regrets during this trip, and we have conveyed your suggestions to relevant departments and continue to follow up.We are looking forward to welcoming you in the near future. All the best!
by A verified traveler
good value and a convenient place to stay
Posted 2 Jul 2019 on Hotelsit’s the hotel i always stay when i visit the city. it’s a comfortable and roomy place connected to a shopping mall, the lobby/check- in in on 7th floor. there are plenty eateries on the top floor in the mall, so, you never have to be exposed to the elements if you choose not to.
by A verified traveler
Posted 27 Apr 2019 on Hotels
