Ratings based on 1,458 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Helpful staff
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Dear Alejandro,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us.Warm regards,Hotel Sunroute Plaza Shinjuku
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Thank you very much for your evaluation. We sincerely appreciate your kind words. We look forward to serving you again. Hotel Sunroute Plaza Shinjuku.
by A verified traveler
Posted 21 Nov 2024
Everything was amazing! The staff was so friendly and helpful with the check in/check out process. The room was cleaned every three days, which was very nice. Loved it here. Definitely will stay again
Comment from Hotel Management
22 Nov 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Thank you for your kind words. We are delighted to hear that you enjoyed your stay with us. Our team always aims to provide exceptional service. We look forward to welcoming you back soon. Hotel Sunroute Plaza Shinjuku
by A verified traveler
Posted 21 Nov 2024
Generous size twin room by Japan standard. Location was stand out as a mere 10 min walk to closest station, numerous options to dine out. Breakfast was good and efficient, you can always get a table and the staff works super hard and always kind and friendly. We enjoyed our stay and will definitely recommend it. Thank you!
Comment from Hotel Management
21 Nov 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Dear Ms. Peggy,Thank you for your kind words. We are pleased to hear that you enjoyed your stay. We greatly appreciate your recommendation and look forward to welcoming you back soon.Hotel Sunroute Plaza Shinjuku
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Dear Mr. Billy,Thank you very much for choosing our hotel. We truly appreciate your valuable feedback and look forward to welcoming you again in the near future.Hotel Sunroute Plaza Shinjuku
by A verified traveler
Posted 20 Nov 2024
good
Comment from Hotel Management
20 Nov 2024 by Hotel Sunroute Plaza Shinjuku , Hotel Management
Dear Yin Yu Irene,Thank you for your positive feedback. We are glad you had a good experience with us. We look forward to welcoming you back at Hotel Sunroute Plaza Shinjuku.Hotel Sunroute Plaza Shinjuku
by A verified traveler
Posted 18 Nov 2024
I came into Tokyo with the expectation that hotel rooms are generally smaller than what Westerners are accustomed to but that’s ok. We spent most of our day sightseeing and dining out, only coming back to our room to sleep. Breakfast buffet was good. Hotel was very close to Shinjuku station and within walking distance to shopping areas and restaurants.
Comment from Hotel Management
19 Nov 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Dear Jasmine, thank you for choosing Hotel Sunroute Plaza Shinjuku for your stay in Tokyo. We are delighted to hear that you enjoyed our breakfast buffet and found our location convenient for exploring the city. Our hotel is indeed strategically located near Shinjuku station, surrounded by shopping areas and restaurants. We appreciate your understanding of the room size, typical in Tokyo. We hope to welcome you back soon for another pleasant stay. Warm regards, Hotel Sunroute Plaza Shinjuku
by A verified traveler
Posted 18 Nov 2024
Lots of freebies
Comment from Hotel Management
19 Nov 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Dear Brian, thank you for your feedback. We are delighted that you enjoyed the complimentary amenities. We strive to provide a wonderful experience for all our guests. Looking forward to welcoming you back soon. Hotel Sunroute Plaza Shinjuku
by A verified traveler
Posted 18 Nov 2024
Hotel is great location, quiet yet central to Shinjuku, which gets very busy and crowded.
My only major complaint with the facility is the room HVAC system. No matter what setting you try (Auto, Heat, Cool, Dry, Blow) or temp setting (between 19-28C) it operates binary: Nothing, no air or blows freezing air. I had to constantly turn it on and off. Maybe in the heat of summer you will be fine with the AC on all the time. But the varying temps in Mid-November made this a challenge.
Everything else was fine to good.
Comment from Hotel Management
19 Nov 2024 by Hotel Sunroute Plaza Shinjuku, Hotel Management
Dear Peter, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our hotel's great location in the quiet yet central area of Shinjuku. We apologize for the inconvenience you experienced with the room HVAC system. We will investigate this matter further to ensure our guests have a comfortable stay. Should you encounter any issues during your stay, please do not hesitate to contact our front desk for immediate assistance. We appreciate your understanding and hope to welcome you back for an improved experience. Hotel Sunroute Plaza Shinjuku
