Ratings based on 36 Verified Reviews
3.9 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 26 Aug 2020 on Hotels
by A verified traveler
Hidden costs
Posted 11 Feb 2020 on HotelsI was surprised to see a Ryokan listed. This type of “ hotel” usually charges by the person not the room and it’s expensive. I was so excited to get such a great deal but turns out it was not. The price seemed low at first for a room including breakfast but they hid the cost of the breakfast in the service charge, and extra fees. And then they tried to charge us again for the entire stay. We waited ten minutes for them to figure out we already paid. And finally they said we owed another $ 25 because our daughter was 13 and considered an adult. The Ryokan business does not fit into this hotels.com app. Children are only considered children if they are in elementary school, but the hotels.com app requires we put the age in not the grade so the cost was not correct.
The bathtub in the room was boarded up so you had to take a bath in the public bath which was nice, but some people might not like that. The ryokan is old but I did not mind, my children liked the old style phone. The room staff was friendly and they made our breakfast slightly different because of food allergies and that was very kind of them. It was a nice place to stay but not the bargain we had thought.
by A verified traveler
Thank You to Ryokan Fukuzen
Posted 23 May 2018 on HotelsGood hotel and wonderful services.
I had a series of bad luck in my trip and I am very thankful to the great assistance and considerate services offered by the hotel.
My father fell unconscious due to his health condition in the evening. The hotel manager called the ambulance immediately and made the arrangement to send him to hospital. The manager speak English well and did the translation for us. The hotel manager waited with us at the hospital till 10:30pm. Thanks to the prompt and quality medical services, my father regained conscious. The hotel manager drove us back to the hotel. When we arrived, the japan style full course dinner has been ready in dinning room and all the servers waited for us till this late time at night. My family also had a good rest in the clean and well conditioned room.
In my second day, my car engine could not be started off due to the weak battery. I called car rental company but it did not seem to help. The hotel manager also came and helped me to restart the engine so that I could drove my father back home as soon as possible.
Their hot spring bath is located at the top floor. Though it is indoor, it had a big window, which have a landscape view of Ikaho Onsen. The public bath is clean and well conditioned.
by A verified traveler
Posted 16 Jun 2024
・フロントから開封済みの歯ブラシを渡される。
（この時点で不信感しかありませんでした。）
・予約サイトにはベビー用部屋とは書いてないのに、ベビー用部屋が予約されていた。
子供用のおもちゃ、哺乳瓶を温める器具などが置いてあり、使う側からしたらありがたいかもしれないが、使わない側からしたら誰が使用したか分からないもので汚い。
前日に片付けておいてもらえませんか？と聞いたところ無理だそうです。
・2枚目以降、ハンドタオル、バスタオルが有料。借りようと思ったときに言われた。
・料理は美味しかったです。
by A verified traveler
Posted 26 May 2024
夕食・朝食ともに、とても美味しかったです。
お部屋に露天風呂があったので、ゆっくり入ることができて、良かったです。
by A verified traveler
泉質気持ちよし
Posted 28 Mar 2024 on Hotels大浴場が少し汚れと古さが目立って残念でした。
部屋付きの露天風呂は最高でした。
泉質はかなり気持ち良かったです。
by A verified traveler
Posted 16 Mar 2024
食事はとても美味しく頂きました
by A verified traveler
Posted 15 Mar 2024
by A verified traveler
Posted 9 Jan 2024
