Ratings based on 975 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Melbourne
Posted 19 Jan 2025
Really friendly and helpful staff. Clean hotel with good facilities and walking distance to trains.
by A verified traveler
Posted 18 Jan 2025
Amazing stay! Staff were extremely welcoming and always ready to help! Comfortable rooms
Comment from Hotel Management
19 Jan 2025 by Front Office Manager, Hotel Management
Firstly may we thank you for the feedback you gave us and we are also very pleased that you were impressed with our atmosphere. Celestine Hotel is committed to delivering excellence in hospitality and we are very happy that you were able to leave with that impression. Our staff takes great pride in consistently offering an exceptional experience to our guests. Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon. Sincerely,
by A verified traveler
Posted 12 Jan 2025
The service is amazing, even for Tokyo. Very clean and quiet.
Comment from Hotel Management
19 Jan 2025 by Front Office Manager, Hotel Management
Thank you very much for your wonderful comment and we are very glad that you enjoyed having stayed at Hotel the Celestine Tokyo Shiba. We are committed to delivering excellence in hospitality and we are very happy that you were able to leave with the good impression. Providing excellent service for our guests is our staffs’ great pleasure. As you mentioned about our Surroundings, we are located in a very quiet area, so you can be relaxed in the night without any loud noises in this area.All of us are so grateful to receive this very great comment from you, and we will put our effort to keep our high service quality continually.We would like to welcome you at Celestine Hotel in near future.Sincerely,
by A verified traveler
Posted 7 Jan 2025
The hotel was in a quiet location, and walkable to a few of the major subway lines. The staff were attentive. The spa facilities were a nice touch. The rooms were small and dated, and while housekeeping would attend every day, they did not do a thorough job at cleaning the rooms.
Comment from Hotel Management
12 Jan 2025 by Front Office Manager, Hotel Management
Thank you very much for having stayed at The Celestine Tokyo Shiba and we express our gratitude for the kind feedback.The Celestine Tokyo Shiba is committed to delivering excellent hospitality and we are very happy that you were able to leave with a good impression. However, we apologize for the unpleasant cleaning. We will make every effort to ensure that this never happen again. We hope to welcome you again the next time to Tokyo. Sincerely,
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
12 Jan 2025 by Front Office Manager, Hotel Management
Thank you for your high praise about your stay. We are delighted that you had a pleasant stay. Certainly hope you will choose to stay with us again on your next visit to Tokyo. Sincerely, Front Office Manager
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Front Office Manager , Hotel Management
Thank you very much for having stayed at The Celestine Tokyo Shiba and rating us kindly. We look forward to welcoming you to The Celestine Tokyo Shiba again in near future.
by A verified traveler from Sakura -city
Posted 28 Dec 2024
Clean and good staff. Room was a little smaller than expected.
Comment from Hotel Management
28 Dec 2024 by Front Office Manager, Hotel Management
Thank you very much for taking the time to review your stay with us at Hotel the Celestine Tokyo Shiba.We are plased to read the positive comments about our hotel staff and clean room.On the other hand, we are sorry to hear that the room you stayed did not meet your expectation. As you may know, Japanese style room is not that big compared to Western standards. We have got several types of rooms, so we would be grateful if you could try a larger room next time. Again, we appreciate for taking your time to review regarding your recent staying at Hotel the Celestine Tokyo Shiba.Sincerely,
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Front Office Manager, Hotel Management
Thank you very much for having chosen Hotel the Celestine Tokyo Shiba as your accommodation in Tokyo.We are very happy to receive 3 stars from you. We constantly strive to serve our guests better. If you have any opinions or suggestions, please let us know anytime. Once again, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba.Sincerely,
by A verified traveler
Posted 23 Dec 2024
Like the VIP lounge area very much!
Comment from Hotel Management
28 Dec 2024 by Front Office Manager., Hotel Management
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Front Office Manager., Hotel Management
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,
