Ratings based on 309 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
Service was good house keeper got our room cleaned, just the carpets needed be clean, but we definitely will stay there next time
Comment from Hotel Management
26 Jun 2024 by Mikaela Y. , Hotel Management
Hi Marco,Thank you for leaving us a review as this gives us room for improvement. We would like to let you know that we are already working on fixing our carpets for our guests to have a much pleasant stay. We sure do hope to see you again soon! Thank you and have a great day.
by A verified traveler from San Francisco
Posted 22 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Front Desk Staff, Hotel Management
Hello Helen, thank you for taking the time to write a review. We appreciate our guest's feedback as it gives us room to improve. Please let us know if you have any concerns or questions you had during your stay. We hope to see you again soon!
by A verified traveler
Posted 17 Jun 2024
Good property
Comment from Hotel Management
24 Jun 2024 by Front Desk Staff, Hotel Management
Hello Kennisha, thank you so much for taking the time to write us a positive review. We are glad that you enjoyed your stay with us. We hope to see you back again soon! -Brookhurst Plaza Inn
by A verified traveler
Posted 16 Jun 2024
Very nice hotel, room was clean everything works
Comment from Hotel Management
24 Jun 2024 by Front Desk Staff, Hotel Management
Hello Marek, thank you so much for taking the time to leave us a positive review. We are delighted to hear that you enjoyed your recent stay here with us and enjoyed our facilities. It was a pleasure having you at Brookhurst Plaza inn and we hope to see you again soon!
by A verified traveler
Posted 16 Jun 2024
Safe, convenient and clean.
Comment from Hotel Management
26 Jun 2024 by Mikaela Y., Hotel Management
Hi Eric,Thank you for your review of your recent stay! We appreciate that you found satisfaction during your stay with us. We hope to see you again soon here at Brookhurst Plaza Inn. Have a great day!
by A verified traveler from Desert Hot Springs
Posted 9 Jun 2024
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Comment from Hotel Management
13 Jun 2024 by Front Desk Staff, Hotel Management
Hello Ariana, thank you for taking the time to leave us a review. If there is anything we could have done to make your experience better please let us know! We hope to see you back in the future! - Brookhurst Plaza Inn
by A verified traveler
Posted 3 Jun 2024
Very friendly and cute place to stay
Comment from Hotel Management
6 Jun 2024 by Mikaela Y. , Hotel Management
Hi Jenny, Thank you for writing a review about your previous stay with us. We are glad that you enjoyed your stay and had a delightful interaction with our staff. We hope to see you again soon!
by A verified traveler
Posted 31 May 2024
The property was ok. Not the best. But I’ve seen worse.
Comment from Hotel Management
1 Jun 2024 by Mikaela Y. , Hotel Management
Hi Lashay, thank you for leaving us a review! We appreciate all of our guest's feedback as it gives us room to improve. Please let us know if you have any concerns or questions during your stay. We hope to see you again soon!
by A verified traveler
Posted 28 May 2024
Homeless people living in the front of hotel and also didn’t return my deposit
Comment from Hotel Management
29 May 2024 by Mikaela Y. , Hotel Management
Hi Mr. Ruben, We apologize for the inconvenience you have experienced during your stay. Regarding the issue of homeless individuals near the hotel, we are aware of the situation and are working closely with local authorities to address it. Ensuring a safe and comfortable environment for our guests is our top priority, and we appreciate your understanding as we take steps to resolve this matter. In addition, as per looking at our system, you checked out on May 18 and the deposit was released the same day. Please keep in mind that we do not charge your card so the deposit will not be seen as a "refund" under the bank statement. We simply put a hold on the amount of 100 and once we release it the hold will be gone. If you have any more concerns regarding your deposit, please contact us and we'll be happy to assist you. Thank you and have a great day!
by A verified traveler
Posted 28 May 2024
Like the pool and beds
Comment from Hotel Management
28 May 2024 by Front Desk Staff, Hotel Management
Hello, Ms. Maria thank you so much for taking the time to write a review about your recent stay with us. We are delighted that you had an exceptional stay with us and enjoyed our hotel amenities. We strive always to provide our guests with the best service possible. We hope to welcome you back to Brookhurst Plaza Inn in the future!
