Ratings based on 220 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2024 on Wotif
This property needs a lot of maintenance. The carpets were terrible, all worn and bubbling, it felt like there was no underlay underneath the carpet. There was paint peeling from the walls and the whole place needs a good clean and repainting. The unit next door had nice floor boards and was much nicer. The soap dispensers in the showers are tacky. The kitchen was dirty, the cupboards needed wiping and the glass ware dirty. There was only one wine glass in the cupboard. The only good thing about the unit was the beds were comfortable and the linen and towels nice. Unfortunately in my opinion it was not worth the money it cost to stay there. On a positive note, it has potential to be a very nice unit if it was renovated.
Comment from Hotel Management
13 Feb 2024 by AAA, Hotel Management
Thanks Tracy,Yes we are trying to get the owner to update the apartment to match the others that we have renovated.The kitchen items I have sent for actioning with our cleaning team and will be fixed straight away. Thank you for your feedback and we hope we can pop you in a more updated apartment next time you stay. Thanks
by A verified traveler
Posted 13 Dec 2023 on Wotif
This is a very well designed townhouse, with spacious bedrooms, ample storage, well appointed, attractive and functional throughout. The location is excellent, with walking access to the lake, foreshore, bbqs, playground, waterpark, cycleways etc. Walk to the impressive SAM arts complex with cafe.
Views to the lake and evening coloured lighting were lovely.
There is some noise from the road at the front of this particular Unit, but it quietened in the evening and did not interrupt sleep.
The additional downstairs toilet and laundry facilities were handy. Kitchen was well set up.
All in all , we had a great stay for our two nights. Thankyou.
by A verified traveler
Posted 12 Nov 2023 on Wotif
The Reception staff were helpful, accommodating, and patient. Very important when you’re “seniors”!
by A verified traveler
Posted 19 Jul 2023 on Hotels
by A verified traveler
Posted 10 Apr 2023 on Wotif
by A verified traveler
Posted 27 Mar 2023 on Wotif
I the accommodation was nice but the people next door had no appreciation of offers.
by A verified traveler
Posted 2 Dec 2022 on Hotels
by A verified traveler
Posted 11 Jul 2022 on Hotels
by A verified traveler
Posted 2 Jul 2022 on Wotif
Good location, property well equipped, would recommend to friends.
Only downside is bedroom 1 AC is very noisy constantly cycling on and off and rattling.
by A verified traveler
Posted 21 Jun 2022
The property has a good location as it is close to the shops and places to eat. It provides parking as well which is good. The apartment is nice and has enough space and we appreciate the extra clean linen and towel. There is just not enough toiletries provided for us though (not a big thing but would be good if they did).
They also provided a welcoming drink too.
The apartment is kinda clean in a sense that the bedrooms, kitchen and bathrooms were clean however, it seems that the carpet/floor cleaned properly and the kitchen utensils (e.g. bowls, plates) weren't checked. The bowls had rotting hard noodles on them so we had to run the dishwasher twice to clean them so its a good thing they have provided lots of dishwashing tablets. There were also food left overs in the kitchen cupboard and used toiletries in the bathroom cupboard.
Aside from that, all is good. It was easy check in and check out too.
