Ratings based on 501 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Enforcement of rule/regulation.
I requested and got a non-smoking room on a non-smoking floor. But my first afternoon nap was interrupted by a strong cigaret smoke that poured in from the connected room next door. When I questioned the smoke detector system, the staff lightly mentioned that it was not functional. This is a safety issue! And when I pointed out the notice of government regulation on non-smoking and fine of 500 yen, the manager responded that they had no authority to stop the offender! Is it not the right of property owner to enforce regulation within their property?
The safety deposit box has a hole for a power line connecting the inside of the box to the outside socket. What happens if there is a power outage? Can't open the box or the box will open by itself? Weird - I have never seen anything like this in 60 years of travelling.
The room is rather dimmed.
The house keeping staff is wonderful - friendly and helpful!
by A verified traveler
Posted 23 Sep 2024
Good place to stay in Shenzen. Close to the Hong Kong Futian border crossing.
by A verified traveler from TWP Washington
Posted 23 Aug 2024
There is a cigarette smell in the room. Although staff spray some air refresher, still can smell it
by A verified traveler from TWP Washington
Posted 21 Aug 2024
The room has some smell of cigerette smoking.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Great stay at the city center. Front desk staff upgraded us. Thank you guys
by A verified traveler
Posted 13 Aug 2024
Nice hotel with good location for everything.
by A verified traveler from Singapore
Posted 5 Aug 2024
Location, Room Size, City View
by A verified traveler
Posted 2 Aug 2024 on Hotels
Very plush hotel in Shenzhen CBD. Huge room with big floor to ceiling windows and an exceptionally comfortable Emporer size bed! Very good value.
Only 1 night unfortunately , but would stay again next to time Shenzhen.
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Posted 25 Jul 2024 on Hotels
