Ratings based on 477 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024
Internet, phone, hot water was not working. English speaking staff not available
Comment from Hotel Management
23 Nov 2024 by Hill, Hotel Management
Dear guest, We are deeply sorry to hear about your unpleasant experience with us. I sincerely apologize to you for the failure of Internet, telephone and hot water system, as well as the difficulties encountered in communication. We are well aware that these are always affected and will negatively impact your stay experience. But please believe that this is also an area where we urgently need to improve. Apologies for the inconvenience and thank you for providing us with valuable feedback. Your voice is what drives us to keep improving. We look forward to the opportunity to provide you with a new experience in the future, and look forward to your visit again to prove our improvement and enhancement. Good day to you
by A verified traveler
Hotel under renovation with a very helpful team
Posted 27 May 2023 on HotelsThe hotel is currently under renovation. Most of the facilities has been modified due to the following. As a result the hotel is missing the gym, restaurant etc...
My initial room suffered from bad AC and poor internet connectivity. After failure to fix the AC the hotel team decided to upgrade me to a better room. The new room was excellent. I've enjoyed the remaining 5 nights a lot.
Note- the hotel's breakfast is served in a temporary location in 5th floor. That breakfast is okay but not similar to the fabulous breakfast usually been served by that hotel. I hope the renovation will end before my next stay in that hotel.
OCT Town is really cool place with clean air, a lot of green area and dinning places. It is very convenient for running or walking.
by A verified traveler
Posted 2 Mar 2023 on Hotels
by A verified traveler
Posted 25 Dec 2019
by A verified traveler
okay
Posted 22 Dec 2019 on HotelsThe lift is too slow. Please put the middle one in good order.
by A verified traveler
Posted 25 Nov 2019 on Orbitz
One the main guest elevators is being upgraded. This caused severe delays during morning peak hours!
by A verified traveler
Posted 21 Nov 2019 on Hotels
The new wing condition is fine,
The old wing might need some update.
It is very obvious when you travel between the two building.
The stuff was great and breakfast was excellent.
by A verified traveler
Posted 26 Oct 2019 on Hotels
Good location. Staff doesn't speak the best English but they try to help and are friendly. They were doing a lot of renovations while I was there, so it was quite noisy. Breakfast was good.
by A verified traveler
Posted 19 Oct 2019
+ good location, nice room
- a bit noisy in the morning
by A verified traveler from Montréal
Posted 17 Oct 2019
Nice place, fine good. Only wish people spoke better English and that internet worked. Yes, worst internet connection ever.
