Ratings based on 375 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
One of service desk persons was not patient when my friend was asking about parking validation. The service desk lady was rude though she did not speak any bad words to my friend. I hope it will never happen to other guests and visitors of guests.
Comment from Hotel Management
29 Nov 2024 by The Front Desk, Hotel Management
Dear guest: Thank you very much for choosing to stay at Kempinski Hotel Shenzhen. Your satisfaction is our unremitting pursuit. We will continue to work hard to provide you with better services in the future! welcome next time!
by A verified traveler
Posted 14 Oct 2024
the hotel is a bit old, staff and service are soso
Comment from Hotel Management
15 Oct 2024 by The Front Desk, Hotel Management
Dear Mr.Hax, thank you for your feedback. We will improve and enhance our service level.We are very sorry for the bad accommodation experience you have.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
15 Oct 2024 by The Front Desk, Hotel Management
Dear guest: Thank you very much for choosing to stay at Kempinski Hotel Shenzhen. Your satisfaction is our unremitting pursuit. We will continue to work hard to provide you with better services in the future! welcome next time!
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
25 Aug 2024 by The Front Desk, Hotel Management
Dear guest: Thank you very much for choosing to stay at Kempinski Hotel Shenzhen. Your satisfaction is our unremitting pursuit. We will continue to work hard to provide you with better services in the future! welcome next time!
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by The Front Desk, Hotel Management
Dear guest: Thank you very much for choosing to stay at Kempinski Hotel Shenzhen. Your satisfaction is our unremitting pursuit. We will continue to work hard to provide you with better services in the future! welcome next time!
by A verified traveler
Posted 18 Jul 2024
this place for the dollar is hard to beat in Shenzhen.
Comment from Hotel Management
24 Jul 2024 by The Front Desk, Hotel Management
Dear guest: Thank you very much for choosing to stay at Kempinski Hotel Shenzhen. Your satisfaction is our unremitting pursuit. We will continue to work hard to provide you with better services in the future! welcome next time!
by A verified traveler
Posted 18 Jul 2024
for the price this is 5*. It may be aged a little and rooms a bit small, but for what you get, where it is, for the fee - hard to beat.
Comment from Hotel Management
24 Jul 2024 by The Front Desk, Hotel Management
Dear customer: First of all, thank you for choosing to stay at our hotel. Regarding your feedback, we will attach great importance to it. We apologize for not providing you with a pleasant stay experience. We will immediately rectify this situation and look forward to your satisfaction in the future. We sincerely look forward to your next visit!
by A verified traveler
Posted 7 Jul 2024
Nice location, right next to shopping centre. Staff are very friendly
Comment from Hotel Management
24 Jul 2024 by The Front Desk, Hotel Management
Dear guest: Thank you very much for choosing to stay at Kempinski Hotel Shenzhen. Your satisfaction is our unremitting pursuit. We will continue to work hard to provide you with better services in the future! welcome next time!
by A verified traveler
Posted 19 Jun 2024 on Hotels
A bit aged and old
Comment from Hotel Management
23 Jun 2024 by Feyer, Hotel Management
Dear customer: First of all, thank you for choosing to stay at our hotel. Regarding your feedback, we will attach great importance to it. We apologize for not providing you with a pleasant stay experience. We will immediately rectify this situation and look forward to your satisfaction in the future. We sincerely look forward to your next visit!
by A verified traveler
Posted 29 May 2024
Facilities are bit old, need to be renovated soon. Staffs are nice and helpful.
Comment from Hotel Management
3 Jun 2024 by The Front Desk, Hotel Management
Dear guest: Thank you very for choosing our hotel. It is our responsibility to provide you with satisfactory service. We look forward to your visit again and we will provide you with better service!
