Ratings based on 244 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
The lobby area is great and looks luxurious, but the rocks at the fountain look rather fake. The TV reception is not good as channels other than CCTVs could not be received. Although the coffee machine in the hall in Nepresso, but the one in the room is not, and the coffee did not taste good, machine is flimsy.
Comment from Hotel Management
25 Dec 2024 by JW Marriott Hotel Shenzhen Bao'an, Hotel Management
Dear Casey,Warm greetings from JW Marriott Hotel Shenzhen Bao'an! First of all, we would like to thank you for your compliment towards our environment, we will share your kind word with our team.However, we are sorry to hear that your stay has not been satisfactory. We've reviewed your comment with our team, to address the issue you mentioned, our staff have checked and fixed the problem you mentioned. Also, we will focus more on the details.Once again, we sincerely appreciate you sharing your comments with us. We look forward to having you back again in the near future! Thank you.
by A verified traveler
Posted 23 Dec 2024
It was excellent as always. Thanks JW Marriot team.
Comment from Hotel Management
24 Dec 2024 by JW Marriott Hotel Shenzhen Bao' an, Hotel Management
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our service, we will share your kind words with our hotel. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
by A verified traveler
Posted 2 Dec 2024
Grest
Comment from Hotel Management
3 Dec 2024 by JW Marriott Hotel Shenzhen Bao’an, Hotel Management
Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back!
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
2 Dec 2024 by JW Marriott Hotel Shenzhen Bao' an, Hotel Management
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our service, we will share your kind words with our team. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
by A verified traveler
Posted 17 Sep 2024
The staffs are friendly and polite
Comment from Hotel Management
18 Sep 2024 by JW Marriott Hotel Shenzhen Bao' an, Hotel Management
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our friendly staffs, we will share your kind words with our team. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
by A verified traveler
Posted 23 Aug 2024 on Hotels
This is our second time stay at this hotel within 30 days. The first time was booked at Gloria Wing, and we thought it is only next building, but actually it is a 10 min walk from the main hotel. This time we booked at the main building, but the hotel still put us at Gloria Wing. Fortunately Marriott rectified and messaged us before we arrived. Everything is good, especially the executive lounge.
Comment from Hotel Management
26 Aug 2024 by JW Marriott Hotel Shenzhen Bao' an, Hotel Management
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our hotel, we will share your kind words with our team. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
by A verified traveler
5 Star in every way
Posted 19 Jul 2024 on HotelsAn amazing hotel with excellent facilities.. Huge gym with all of the right equipment, a lap pool and normal swimming pool. The rooms are very spacious, modern and very comfortable.. Great views if you get a room facing the water. New shopping mall a 2 Min walk and a great shopping mall with lots of restaurants a 5 min walk near Ferris wheel. Staff are extremely helpful and friendly.
Comment from Hotel Management
22 Jul 2024 by JW Marriott Hotel Shenzhen Bao' an, Hotel Management
Dear Guest, warm greetings from JW Marriott Hotel Shenzhen Bao' an! Thank you very much for your warm comment and we are delighted to know that you had a wonderful stay with us. Thank you for your compliment towards our facilities, room, environment, convenient location and our service, we will share your kind words with our team. Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
2 Jul 2024 by JW Marriott Hotel Shenzhen Bao’an, Hotel Management
Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back!
by A verified traveler
Posted 4 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by 深圳前海华侨城JW万豪酒店, Hotel Management
尊敬的客人，感谢您选择深圳前海华侨城JW万豪酒店,很高兴得知您在我们酒店有一段愉快满意的入住体验。酒店主楼具有浓郁的现代气息与海洋文化。共有356间豪华客房及套房，格调摩登时尚。全面遵循国际权威的LEED绿色认证标准建造，坐拥前海湾美景，独具艺术风韵。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。期待您的再次光临。
by A verified traveler
Posted 14 May 2024 on Hotels
Comment from Hotel Management
15 May 2024 by 深圳前海华侨城JW万豪酒店, Hotel Management
尊敬的客人，感谢您选择深圳前海华侨城JW万豪酒店。很高兴得知您在我们酒店有一段愉快满意的入住体验，同时感谢您对酒店整体的认可。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。
