Ratings based on 142 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
by A verified traveler
Posted 12 Jun 2024
Overall the room was comfortable, it was the bathroom that was a bit run down, as in my sink was not draining well, and the faucet was rusted. Other than that though, the room itself is very well kept and very clean.
The lobby was very humid and the windows were covered in dew/water, could benefit with a few dehumidifier.
Oh and there are bird in cages at the lobby, if you’re allergic, get your friend who’s not to check in instead.
by A verified traveler
Posted 27 May 2024
It was okay
by A verified traveler
Luxurious stay at Hui.
Posted 17 Apr 2024 on HotelsLarge room, luxurious and well appointed. Automated curtains. Everything was thoughtfully done, including how toothbrushes and bedroom slippers were of two different colours for easy identification.
by A verified traveler from Markham
Posted 17 Dec 2023
Super large rooms with fancy amenities. The rooftop gave a nice skyline view of Futian, SZ. Staffs were polite.
I booke two standard rooms and was given an upgrade for one of the rooms. Upon entering the standard room, I could smell the cigarette scent and was asked to exchange for another room. The staff immediately offered us to check in to another unit (which is a bigger unit). All in all, both rooms were upgraded.
The king size bed was comfortable.
Only complaint to note was receiving a call from front desk at 1 am telling me that the police is coming to my room (didn’t not specific a reason). I got a knock on the door after a few minutes. Being a non-China resident, I had no idea what the heck was going on. I didn’t get a warning of a potential police check up at midnight. I was a little hesitant to open the room door. Apparently this was a standard “random” check up done by the police - that also woke me up in the middle of the night.
by A verified traveler from MIAMI
Posted 25 Nov 2023
The decoration and the downstairs at the lobby the birds, the reception staff were ok but not great, and don’t speak English, for the category of Tue hotel, the receptionist staff must speak English
by A verified traveler
Posted 21 Nov 2019 on Hotels
by A verified traveler
Friendly staff but lacks substance and experience
Posted 26 Oct 2019 on HotelsThe location and decor at the hotel is great. The staff are friendly but they speak very little English. Our room was large and comfortable but we had a strong smell of smoke that seemed to be coming from the shower. The staff did try to sort this out for us but it didn't seem to ever stop. There was no menu for in-room dining and as everything was in Chinese, we couldn't watch the TV either which became a little frustrating. The rooftop bar has an amazing view! Overall a nice hotel with staff who really try to please the guests, but it lacks experience of 5 star service and it's not very accessible for non-Mandarin speakers.
by A verified traveler from Seoul, Korea
Posted 21 Oct 2019
There was nothing I didn't like about the hotel. Very unique experience. Most of Chinese hotels internet is limited. Hui Hotel internet was limited as well. Other then that It was a very nice hotel.
by A verified traveler
5 stars service
Posted 3 Jul 2019 on HotelsThe Customer Service Manager is excellent to provided service t me while I lost my sunglasses and called a taxi. He is terrific whom I never seen in China.
