Ratings based on 313 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Columbus
Posted 28 Nov 2024
I stayed in this hotel for one week in total. It is simply the best hotel. Great location, the metro Line #9 is just next to the hotel. The metro lines #11 (to the airport) and #12 are within walking distance. Breakfast is a feast, including tons of both Chinese and western food. Room is clean, spacious, comfortable and quiet. The lobby is like a palace. Hotel staff are very kind. A lot of good restaurants are close by. This is going to be my home hotel every time I visit Shen Zhen.
by A verified traveler
Posted 26 Jun 2024
Super convenient location and beautiful scenery.
Comment from Hotel Management
27 Jun 2024 by 市场传讯部经理Rachel Chen, Hotel Management
Dear Guest, Thank you for sharing the experience of your stay at Holida Inn Shenzhen Donghua. We would like to take this opportunity to apologize for any inconvenience our restaurant services may have caused you. Your comments about the breakfast issue has been documented and will certainly be looked into. We hope this would not deter you from choosing Holida Inn Shenzhen Donghua again in the future. We look forward to welcoming you back to our hotel again. Thank you! Sincerely
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by 市场传讯部经理Rachel Chen, Hotel Management
尊敬的宾客： 欢迎您入住深圳东华假日酒店，我们很高兴得知您有一个非常愉快的入住体验。酒店位于南山区中心，临近科技园，地铁九号线——南山书城站与地铁十一、十二号线——南山站三条线直达酒店，无论是商务还是旅游出行，都非常便利。此外，酒店周围有日式料理一条街，步行可到海岸城、来福士和茂业百货中心，保利影剧院、深圳湾体育馆（春茧）及各类餐厅酒吧。我们酒店“以宾客为中心”为服务目标，竭力为宾客打造温馨舒适的入住体验。酒店房间宽敞明亮，无论从房间的配置到用材都极具假日风格，让旅途成为您的放松休憩的专属之所。再次感谢您的评价，期待您的再次光临！ 市场传讯部
by A verified traveler from Columbia
Posted 18 May 2024
While this is a 20 year old hotel, the condition is excellent and exactly what you expect from a 4 star property. The staff are genuinely caring and helpful, and the management included. And the breakfast is absolutely amazing. I come to Shenzhen often and this will now be my go to hotel. There’s an overwhelming choice of dining and shopping and other services within walking distance. The place is quiet and clean and a real gem.
Comment from Hotel Management
20 May 2024 by Rachel Chen, Hotel Management
Dear Guest Thank you for taking the time to share your valuable feedback with us. Thank you for your recognition of our waiter and breakfast. We are delighted to know that you enjoyed your stay with us and that our made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Marketing Communications Department
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
20 May 2024 by Rachel Chen, Hotel Management
尊敬的宾客： 欢迎您入住深圳东华假日酒店，我们非常高兴得知您有一个欢乐的假日旅程体验。作为IHG旗下的假日品牌酒店，我们非常重视宾客的入住感受，我们非常高兴能得到您对我们服务的肯定，“以宾客为中心”是我们一直追求的目标，我们将继续严格践行IHG集团的“洲全”承诺，标准升级，安心升级。感谢您的好评，我们诚挚期待您的再次莅临。 市场传讯部
by A verified traveler
Posted 19 Mar 2024
Great people
Comment from Hotel Management
21 Mar 2024 by Rachel Chen, Hotel Management
Dear Mark:Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our comfortable environment and personalized services made your stay experience more memorable. In the meantime,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to meeting you next time.Sincerely,Marketing Team
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Rachel Chen, Hotel Management
Dear Mark:Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our comfortable environment and personalized services made your stay experience more memorable. In the meantime,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to meeting you next time.Sincerely,Marketing Team
by A verified traveler
Posted 3 Feb 2024
Downtown is close enough to the airport and there are plenty of things to do in the area.
Comment from Hotel Management
4 Feb 2024 by Rachel Chen, Hotel Management
Dear Mark:Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our comfortable environment and personalized services made your stay experience more memorable. In the meantime,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to meeting you next time.Sincerely,Marketing Team
by A verified traveler
Posted 3 Feb 2024
Hotel is close to many different sites for shopping amd restaurants. Convenient and walking distance to many local shops, pharmacies and stores.
Comment from Hotel Management
4 Feb 2024 by Rachel Chen, Hotel Management
Dear Storm:Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our comfortable environment and personalized services made your stay experience more memorable. In the meantime,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to meeting you next time.Sincerely,Marketing Team
by A verified traveler
Posted 9 Jan 2024
We were greeted by staff and carried our luggage to our room. Any questions that we had, the staff had answers for us. They are cuties and helpful. We enjoyed talking to them for the best customer service the provided.
Comment from Hotel Management
9 Jan 2024 by Lisa Liu , Hotel Management
Dear GuestThank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our comfortable environment and personalized services made your stay experience more memorable. In the meantime,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to meeting you next time.Sincerely,Marketing Communications Department
