Ratings based on 11 Verified Reviews
4.5 Room cleanliness
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2023
The stay would be so much better if it wasn’t completely ruined by an incompetent receptionist. When checking out, I asked her to call us a taxi to Futian Railway Station, even showed her a photo with address both in English and Hong Kong. She called us two cabs and both of them took us to Futian Port, which is completely different from Railway Station. We only found out about it at passport check because they told us we are at the wrong location.
We ended up missing the train, wasting 400HK$ on the tickets we never used, paying additionally 300HK$ additionally to get to Hong Kong by MTR and taxi (if we took train instead, we would be dropped off near home), spent 2 hours getting home instead of 15 minutes. All of this could have been avoided if only the receptionist didn’t mess up.
Another thing - we were promised a free transfer from the airport at our arrival. I contacted the hotel and they said I should take a cab and they will refund me the costs. They never did that. They stopped replying in the chat once they realised their mistake.
Overall, the room is OK, but neighbourhood is very shady and far from everything. You will spend 30 mins in a cab to get anywhere.
AVOID AT ALL COSTS
Comment from Hotel Management
25 Dec 2023 by 鼎尚服务公寓, Hotel Management
Dear VIP, thank you very much for choosing our hotel. We are very sorry for the inconvenience caused. When you take a taxi from the airport, the front desk staff will pay for the fare. Regarding the Futian Station you mentioned, we will conduct an investigation. Once again, we apologize for the inconvenience caused and will strengthen our service. We look forward to your visit again and give you another opportunity to serve you. We wish you a happy life
by A verified traveler
Posted 13 Oct 2023
Staff at front desk and room service was wonderful and happy to help. The room was clean and comes with full kitchen and a personal washer/dryer. Airport shuttle was also available.
Comment from Hotel Management
13 Oct 2023 by 鼎尚服务公寓, Hotel Management
Hello, thank you very much for your interest in us, we are very happy to receive you, welcome to our hotel next time, wish you a pleasant life
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by 鼎尚服务公寓, Hotel Management
Dear guest, thank you very much for choosing our hotel and giving us a good review. We will continue to work hard to provide you with better services. We look forward to your visit again. I wish you a happy life.
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by 鼎尚服务公寓, Hotel Management
Dear guest, thank you very much for choosing our hotel and giving us a good review. We will continue to work hard to provide you with better services. We look forward to your visit again. I wish you a happy life.
by A verified traveler
Posted 30 Apr 2024
Es muy cómodo
Comment from Hotel Management
1 May 2024 by 鼎尚服务公寓, Hotel Management
Dear guest, thank you very much for choosing our hotel and giving us a good review. We will continue to work hard to provide you with better services. We look forward to your visit again. I wish you a happy life.
by A verified traveler
Posted 29 Apr 2024 on Hotels
Chambre propre et nickel.
Je n’ai peut être pas eu de chance de vouloir dormir en journée dans une chambre ou l’on refesait le carrelage du couloir ….
Réceptionniste avant 9h ne parle pas anglais.
Comment from Hotel Management
1 May 2024 by 鼎尚服务公寓, Hotel Management
Dear guest, thank you very much for choosing our hotel, we are sorry to bring you a bad experience, we will try to correct it, hope you give us a chance to serve you, looking forward to your visit again, I wish you a happy life
by A verified traveler
Posted 9 Jan 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by 鼎尚服务公寓, Hotel Management
Dear guest, thank you very much for choosing our hotel and giving us a good review. We will continue to work hard to provide you with better services. We look forward to your visit again. I wish you a happy life.
by A verified traveler
Not bad for a family trip
Posted 8 Jan 2024 on HotelsVery spacious and comfortable, but area is remote.
Comment from Hotel Management
9 Jul 2024 by 鼎尚服务公寓, Hotel Management
Dear guest, thank you very much for choosing our hotel, we are sorry to bring you a bad experience, we will try to correct it, hope you give us a chance to serve you, looking forward to your visit again, I wish you a happy life
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
9 Jul 2024 by 鼎尚服务公寓, Hotel Management
Dear guest, thank you very much for choosing our hotel and giving us a good review. We will continue to work hard to provide you with better services. We look forward to your visit again. I wish you a happy life.
by A verified traveler
Posted 1 Nov 2023 on Hotels
Comment from Hotel Management
3 Nov 2023 by 鼎尚服务公寓, Hotel Management
Dear VIP, thank you for your five-star review. Welcome to come again next time Wishing you a pleasant life
