Ratings based on 437 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2019 on Hotels
Comment from Hotel Management
17 Dec 2019 by Joanna, Hotel Management
Dear Guest, Thank your support, We will always try our best to do and serve for you !We are looking forward to you coming again!Thanks!
by A verified traveler from UK
Posted 24 Oct 2019
Property poorly maintained. Reception staff very rude as usual. No fridge unless ask for and need to bring from other room. .Aircon very noisy. Last stayed at this hotel was Nov 19 and with no glass door at shower causing the toilet requested as though there is nothing wrong with it
Comment from Hotel Management
28 Oct 2019 by Joanna, Hotel Management
Dear Guest, we're really sorry for the rude service of our staff and thank you for your suggestion, we will do some plan to do better hotel management and improve our service quality. Hoping you could give us an opportunity to make a change and to do better. thank you for your attention , we are looking forward to you back again soon , please contact us or our duty manager if any question or help require. With our best wishes. yours sincerely.
by A verified traveler from California
Posted 14 Jul 2019
This is a typical and average 4-star hotel. But the location is excellent.
Comment from Hotel Management
15 Jul 2019 by Joanna, Hotel Management
Dear Guest, Thank your support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!
by A verified traveler
Posted 11 Jul 2019 on Hotels
Very convenient to take subway as the station is just in front of hotel main entrance.
Comment from Hotel Management
12 Jul 2019 by Joanna, Hotel Management
Dear Guest, Thank your support, we are looking forward to you coming again! Wish you a happy life !
by A verified traveler
Posted 6 Jun 2019 on Orbitz
Comment from Hotel Management
15 Oct 2019 by joanna, Hotel Management
Dear Guest, Thank your support, We will try our best to do and serve for you !We are looking forward to you coming again!Thanks!
by A verified traveler
Posted 12 May 2019
Reception unable to provide info on where to buy art work even with photos of the place shown to them in Shenzhen.
by A verified traveler
Posted 22 Apr 2019 on Hotels
Comment from Hotel Management
29 Apr 2019 by Cindy, Hotel Management
Dear guests, thank you very much for choosing ASTA HOTEL, thank you for your recognition and look forward to your next stay.
by A verified traveler from Bayan Lepas Penang
Posted 8 Apr 2019
Good location
Comment from Hotel Management
13 Apr 2019 by Cindy, Hotel Management
Hi, dear guest, thank you very much for your recognition, I look forward to your next visit.
by A verified traveler
Posted 2 Apr 2019 on Hotels
Comment from Hotel Management
2 Apr 2019 by Cindy, Hotel Management
Dear guests, thank you very much for your support and look forward to your next stay at ASTA HOTEL.
by A verified traveler
Posted 15 Mar 2019 on Hotels
保安刘先生非常热情友好，主动帮忙装行李
Comment from Hotel Management
17 Mar 2019 by ASTA, Hotel Management
谢谢您的支持与反馈，期待您下次的光临！
