Shenandoah Valley Vacation Rentals

"Lovely hotel. I was traveling with my service dog. The first room I was offered was not made up when I went into the room. Back down to the check-in desk, a different person took care of me this time. When I informed the front desk, the room was not made up. They told me that they typically place guests with their service dog on the second floor and that after checking it appeared, none of the rooms were made up on the second floor. The gentleman hesitated, as if I was supposed to wait until one of the rooms was cleaned and the original guest services stepped in and placed me on the third floor. Just an observation, overwhelmingly check-in at large hotels seem to be staffed with less than friendly staff. I believe I could mention one hotel recently where I had a positive front desk experience with someone that was very friendly other than that, they are frequently aloof, and cold acting. I believe hospitality needs to be emphasized for front desk. The hotel itself was wonderful interestingly enough a janitor walking by was the one who informed me where to walk my dog front desk didn’t offer that information. The hotel is a very nice facility with great food options I would consider staying again. I’m just hopeful. Front desk is more friendly"

"Nice friendly and very nice place "

"Every thing was great . Definitely will come again "

"Enjoyed our stay. "

"Great stay! "

"We liked that it was in the National Park. Staff was amazing and really accommodating. We arrived during a power outage and they were still completely friendly, helpful and professional."

"The lady that checked us in was so sweet. She even came outside to show us where the parking garage was located. The lady bartender made us excellent old fashioned drinks. "

"Very nice place to stay. It was quiet and well taken care of. The staff were friendly and accommodating."

"Friendly and clean "