Ratings based on 529 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
Not enough coffee or tea (1 coffee )
No toilet paper , roll was nearly empty with no refill
They did not make up the rooms between days so hence no coffee or toilet paper on day 2
Comment from Hotel Management
11 Oct 2024 by Mgr, Hotel Management
Thank you for posting a review. Thank you also for the feedback. We apologize you felt you did not have sufficient items in your guest room. All you had to do is ask for more and we would have gladly provided them for you. Also, we provide stayover housekeeping service "by request" during your stay, we explained this at registration, and it is also stated on your check-in slip you received, as most guests do not want us going into their rooms. Again, we apologize, but that is what we are here for, to serve you.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Mgr, Hotel Management
Thank you for taking the time to review our Inn. Thank you also for your high scores. We appreciate you as a guest and look forward to seeing you again as your travels bring you back to Shelton.
by A verified traveler
Posted 24 Sep 2024
Sorry Restaurant was closed nice to see updating
Comment from Hotel Management
24 Sep 2024 by Mgr, Hotel Management
Thank you for taking the time to post a review. We appreciate your kind words, the high scores and your feedback. Yes, we are renovating the Inn and the restaurant. All should be completed before the holidays. Thank you for staying with us and we hope to see you again in the near future.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Mgr, Hotel Management
Thank you for your posting a review from your recent stay with us. Thank you also for the high scores. We are pleased to hear that your expectations were met. We look forward to seeing you again!
by A verified traveler
Posted 16 Sep 2024
We stayed two nights. No maid service given during stay. Bathroom plugs were not working
Comment from Hotel Management
16 Sep 2024 by Mgr, Hotel Management
Thank you for posting a review. The low score you gave us was disappointing as we told you were new here and the Inn is under remodel. We also told you when you checked-in we provide "housekeeping service by request", we are not automatically going in and cleaning into your room during your short visit, as most guests do not want us to. The housekeeping policy was also printed on the paper we gave you at check-in, and all you had to do was ask and we would have happily cleaned your guest room. You could have let us know when you told us the coffee machine was not working, when we figured out together the outlet was not working in the bathroom, but the coffee maker worked just fine, and we fixed the outlet. We are sorry for that, of course, as we are still learning here, and wish you would have given us the benefit of the doubt. We urge you to come back and see yourself the upgrades as we finish remodeling this fall.
by A verified traveler
Posted 15 Sep 2024
Downtown and affordable
Comment from Hotel Management
16 Sep 2024 by Mgr, Hotel Management
Thank you for posting a review about your stay with us. Thank you also for your kind words and high scores. We appreciate you, and we look forward to seeing you again as your travels bring you back to the Shelton area.
by A verified traveler
Posted 29 Aug 2024
Very good beds for a cheaper price hotel
Comment from Hotel Management
30 Aug 2024 by Mgr, Hotel Management
Thank you for taking the time to review your recent stay with us. Thank you also for your kind words, nice comments and high scores. We look forward to seeing you again as your travels bring you to Shelton.
by A verified traveler from Altadena
Posted 12 Aug 2024
Downstairs rooms were great, but 2nd floor rooms need renovation. Service is friendly, and location is excellent, very walkable and near several good restaurants.
Comment from Hotel Management
12 Aug 2024 by Shelton Inn Team, Hotel Management
Thank you for staying with us here at the Shelton Inn. We are very grateful for your feedback. We have a few things in the works. We hope that you will consider staying with us again in the future.Thank you kindly,Your Friends at Shelton Inn
by A verified traveler
Posted 1 Aug 2024
Star, the assistant informed me ahead of our arrival that they close the office early and how to get a key if I arrived late.
Comment from Hotel Management
12 Aug 2024 by Shelton Inn Team, Hotel Management
It was my pleasure. Thank you for staying with us here at the Shelton Inn. We hope to have you stay with us again in the future. Have a wonderful day!Thank you kindly,Your Friends at Shelton Inn
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
30 Aug 2024 by Mgr, Hotel Management
Thank you for taking the time to review our place. Thank you also for the high scores. We look forward to seeing you again as your travels bring you back to the area.
