Ratings based on 489 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Just a quick leisure trip overnight. This hotel was just so nice. The owners were a sweet couple, friendly and helpful. It is a simple place but you could tell care was taken to keep it clean and in good order. I would stay here again.
Comment from Hotel Management
17 Sep 2024 by Hotel Manager , Hotel Management
Dear Timothy M,Thank you for the wonderful review! We're delighted to hear that you enjoyed your quick trip and appreciated the care we put into maintaining our hotel. It's great to know you found our owners friendly and helpful. We look forward to welcoming you back for another stay!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Sep 2024
Unusual check-in, in that woman at desk had to call someone to check me in and then that person had to take my Visa card # via phone in order to charge me extra amount for dog.
Comment from Hotel Management
17 Sep 2024 by Hotel Manager , Hotel Management
Dear Patricia,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during check-in. Your comments are valuable, and we will work to improve this process to make it smoother for future guests. We appreciate your patience and hope to have the opportunity to provide a better experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Hotel Manager , Hotel Management
Dear Robyn,We appreciate you giving us a 5-star rating after your stay. That's really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Jul 2024
Everything
Comment from Hotel Management
31 Jul 2024 by Hotel Manager , Hotel Management
Dear Joe,Thank you for your perfect rating! We're thrilled to hear that everything was to your satisfaction. We look forward to your next stay!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Jul 2024
Nice place to stay. Came with 3 adults and lived being able to shut a door between the 2 beds. Nothing extra. For example: Keurig but no k cup coffee pods. Fridge and microwave, but no safe. Lots of outlets, but some are exposed ( I will post pictures). Nice bathroom but dingey shower curtain. Doors between rooms were very thin.
All in all, the lady upfront was nice and to the point.
Would stay here again. Location was wonderful. Several restaurants and cafes within a 5 minute walk. Parking was free and plentiful.
Comment from Hotel Management
31 Jul 2024 by Hotel Manager , Hotel Management
Dear Christina,Thank you for your detailed review and 4/5 rating! We’re glad you enjoyed the location and the room setup. We appreciate your feedback about the coffee pods, safe, and shower curtain and will address these issues. It’s great to hear you’d stay with us again, and we look forward to your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Jul 2024
Great service & communication. Helped us when we showed up early. The place is cute and a great location.
Comment from Hotel Management
29 Jul 2024 by Hotel Manager , Hotel Management
Dear Manuel,Thank you for your wonderful review! We're delighted to hear you enjoyed our service and the cute, well-located property. It's great to know we could assist you with your early arrival. We look forward to welcoming you back!Sincerely, Hotel Manager
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the perfect rating! We're thrilled you enjoyed your stay and look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Jul 2024
Quick and easy check in :)
Comment from Hotel Management
19 Jul 2024 by Hotel Manager , Hotel Management
Dear marcella,Thank you for the 4 out of 5 rating! We're glad to hear that the check-in process was quick and easy. We hope to see you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 15 Jul 2024
Well the pictures were completely deceiving. The Palomar Inn had a 7.4 good rating, the cost was right in the middle of Pismo Beach hotels. I thought it was odd when I checked in and there wasn't a deposit or any other amenities. When I opened the door I was in complete shock. The furniture looked like it came from a garage sell. The TV was mounted on top of white mini refrigerator, sheets had stains, the towels were gray and I when washed my hands and the sink wouldn't drain!
I called Expedia the first person said sorry I can't do anything but I'll give you $50 credit. The hotel owner called me on my cellphone and started yelling at me calling me a liar. I went to the front desk the little old lady who looked scared of her shadow put the male owner on phone who also yelled at me even though I was showing him pictures of the room. After another 90 minutes sending pictures Expedia agreed to give me $200 of my $313 back. By now it was after 9 and dark. We proceeded to drive for a hour driving down 101 frantically calling hotels. At 10pm I found a room in King City.
What did I learn: 1. Never book with Expedia 2. The Palomar Inn is worse than a slum and 3. Always get trip insurance!
Comment from Hotel Management
17 Jul 2024 by Hotel Manager , Hotel Management
Dear melody,Thank you for sharing your feedback with us. We understand your disappointment and regret that your experience fell short of expectations. Your feedback regarding the condition of the room and interactions with our staff has been noted, and we are taking steps to address these concerns. We appreciate your input, as it helps us improve.Sincerely, Hotel Manager
by A verified traveler from Santa Monica
Posted 25 Jun 2024
Comment from Hotel Management
27 Jun 2024 by Hotel Manager, Hotel Management
Dear Brenda,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager
