Ratings based on 244 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The place was very clean and the staff were very friendly
Comment from Hotel Management
18 Nov 2024 by Cathy GM, Hotel Management
Dear Shelly,Thank you so much for taking the time to share your wonderful experience at the Fairfield Inn & Suites in Shelby, North Carolina. We are absolutely thrilled to hear that you enjoyed your stay, and I know our entire team will be delighted to see your fantastic rating.Your feedback is incredibly valuable to us, and if there’s anything we can do to make your next visit even more memorable, please don’t hesitate to reach out. It was truly our pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay.Warm regards,Cathy KepleyGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Friendliness of staff
Comment from Hotel Management
10 Nov 2024 by Cathy GM, Hotel Management
Hello Constance,We appreciate your wonderful, complimentary review. Our team is thrilled to hear that you enjoyed your stay and we're grateful for your excellent rating. We eagerly anticipate your return to The Fairfield Inn & Suites by Marriott in Shelby. Please don't hesitate to reach out to me if you have any further feedback or suggestions to enhance your experience next time.Thank you again for choosing to stay with us.Cathy Kepley - General Manager
by A verified traveler
Posted 8 Nov 2024
The air conditioning is garbage and doesn’t cool the room. However the shower was nice.
Comment from Hotel Management
9 Nov 2024 by Cathy GM, Hotel Management
Hello William,Please accept our sincere apologies for the air conditioner not meeting your needs. We strive to provide clean, comfortable rooms and I appreciate you bringing this to my attention. Our staff will look into this matter and work to ensure this does not happen again.Thank you for being our guest and let me know if you want to share any additional feedback or suggestions. Regards,Cathy Kepley - General Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Cathy GM, Hotel Management
Hello Elysia,We are grateful for your wonderful rating. Our staff appreciates being recognized for providing comfort and great service for all our guests. We hope to welcome you back to the Shelby area soon. Thanks again for leaving your review and please let us know if you need anything in the future or have further feedback regarding your stay.Sincerest regards, Cathy Kepley - General Manager Fairfield Inn and Suites by Marriott - Shelby
by A verified traveler
Posted 10 Oct 2024
As soon as you come in you are greeted with a great staff who have always been accommodating and kind during my stay at this property. The amenities and location are a plus. I always enjoy my time here!
Comment from Hotel Management
10 Oct 2024 by Cathy GM, Hotel Management
Hello Katrina,Thank you so much for your glowing review and fantastic recommendation! We are thrilled you enjoyed your stay at The Fairfield Inn & Suites by Marriott Shelby. Your positive feedback is incredibly valuable to us, and we’re delighted that our efforts contributed to a memorable experience for you. Please don’t hesitate to reach out if there’s anything more we can do for you, or if you have any additional feedback about your visit. Thank you once again for choosing us. We look forward to hosting you again! Warm regards, Cathy Kepley - General Manager
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Cathy - GM, Hotel Management
Dear Bibi,I am sincerely grateful for your fantastic rating for The Fairfield Inn and Suites By Marriott Shelby. It truly means a lot to our team to be recognized for providing outstanding service, plentiful amenities, and pleasant accommodations to all our guests. Your feedback is invaluable to us, and we're thrilled to know that your experience with us was a positive one.Please keep in mind that we're here for you anytime, if you have any additional feedback or suggestions for your next visit. Your satisfaction is our priority, and we're committed to making each stay memorable for our guests.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back soon.Sincerest regards,Cathy Kepley -General Manager
by A verified traveler from McLeansville
Posted 16 Aug 2024
Excellent visit.
Comment from Hotel Management
16 Aug 2024 by Cathy - GM, Hotel Management
Dear Jimmie,We appreciate your wonderful, complimentary review. Our team is thrilled to hear that you enjoyed your stay and we're grateful for your excellent rating. We eagerly anticipate your return to The Fairfield Inn & Suites by Marriott in Shelby. Please don't hesitate to reach out to me if you have any further feedback or suggestions to enhance your experience next time.Thank you again for choosing to stay with us.Cathy Kepley - General Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
We love staying here . The staff is wonderful and the rooms are very clean
Comment from Hotel Management
12 Aug 2024 by Cathy - GM, Hotel Management
Hello Pam,Thank you so much for being our valued guest at The Fairfield Inn and Suites by Marriott Shelby! We're thrilled to hear that you had such a positive experience. Your feedback is incredibly valuable to us, and we're grateful for the time you took to share your rating.If you have any additional comments or suggestions, please don't hesitate to let me know. We always strive to improve and ensure that each of our guests has a wonderful stay.We wish you a fantastic day and hope to welcome you back soon!Best regards,Cathy Kepley - General Manager
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Cathy - GM, Hotel Management
Thank you for your outstanding rating for Fairfield Inn & Suites by Marriott in Shelby, North Carolina! We are delighted that you enjoyed your stay and that our service and accommodations met your expectations. Your recognition means a lot to us.Should you have any further feedback to share, please don't hesitate to reach out at any time. We always value input from our guests.We eagerly anticipate the opportunity to welcome you back in the near future!Warm regards, - Cathy Kepley - General Manager
by A verified traveler
Posted 1 Aug 2024 on Hotels
We were at Gardner Webb for baseball tournament— Great stay and great staff!
Comment from Hotel Management
1 Aug 2024 by Cathy - GM, Hotel Management
Hello Joel,Thank you for your highly rated recommendation for The Fairfield Inn and Suites by Marriott in Shelby, North Carolina. We work hard to provide our guests with pleasant accommodations, fantastic amenities, and friendly service. It is always wonderful to be recognized and we appreciate your time to leave a perfect rating. Please let me know if you have any additional thoughts or suggestions. Have a great rest of your summer. Thanks again, Cathy Kepley - General Manager
