Ratings based on 971 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Wakaw

This traveler left a rating score only Posted 20 Nov 2024
5 out of 5
by A verified traveler from Okotoks

Posted 16 Nov 2024
Excellent breakfast and plenty of room in the breakfast room.
4 out of 5
by A verified traveler

Posted 13 Nov 2024
Property is well maintained. Complimentary Breakfast is wonderful. Serving fresh Waffles and Sausage or bacon ,Oatmeal,biscuits and grits, eggs,cereal,yogurt.Attached Montana Lils Casino is convenient and Tina,the casino staff is so helpful and friendly. Located on a hill so walking to or from is hard.Only 40 min south of Coutts ,AB.Very little dining options in Shelby. Alibis restaurant downtown was good.
3 out of 5
by A verified traveler

Posted 31 Oct 2024
The smoke alarm went off every time I had a shower. When I pulled the thing to make the 'bath' tap turn into the 'shower', no matter what I did, HALF the water still ran through the bath portion. So the shower was half as strong as it should have been and wasted so much water. There was a HUGE amount of AWFUL smelly stuff being sprayed in the lobby bathroom out of one of those fragrance dispensers - like I had to take a breath in the hallway and then run in to pee. It was horrendous. That stuff is an endocrine disruptor and it can really hurt people. Turn it off! Staff were incredible. Pool and hot tub were rad.
5 out of 5
by A verified traveler

Posted 28 Oct 2024
Place was great, staff very helpful and friendly.
4 out of 5
by A verified traveler

Posted 23 Oct 2024
Good
5 out of 5
by A verified traveler

Posted 20 Oct 2024
Clean, great lobby area, nice staff, great free breakfast, easy access to elevators
5 out of 5
by A verified traveler

Posted 18 Oct 2024
Good location
5 out of 5
by A verified traveler

Posted 11 Oct 2024
Hot tub was out of service. Not the end of the world but disappointing. Otherwise a great stay !
Comment from Hotel Management
11 Oct 2024 by Lonnie Gore Assistant General Manager, Hotel Management
Hello, Thank you for choosing to stay with us we certainly appreciate your loyalty. Unfortunately we had to shut the Hot Tub down due to the safety of our guests and make sure the Chemical readings were correct. We have resolved the issue and again we appreciate your business.
4 out of 5
by A verified traveler

Posted 8 Oct 2024
Have stayed here a number of times because it always meets my requirements
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