Ratings based on 31 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Had to sleep in our car, in the car park
Posted 15 Oct 2022 on HotelsWe booked our stay back in September. On 13th October we travelled 200 miles from Scotland, arriving at 8pm, to find it closed. It transpired that the hotel had gone out of business on 5th October. No one had thought to inform us, and cancel our booking!
I spent an hour on the phone speaking to various people in America, employed by Hotels.com, assuming they would be able to help, perhaps by arranging alternative accommodation. Instead they each wasted time by going through the same pointless to-do list, and ringing the hotel although I'd told them the phone was disconnected. My phone battery died and a nearby resident allowed me to use their house phone (to ring America!) I was offered no help whatsoever and was eventually just cut off.
So, we ended up with no accommodation, no phone, hardly any petrol, and sleeping in our very cold car in the hotel car park.
When we arrived home today, we were bombarded by emails from Hotels.com asking for a review of our stay - this is the review
In attempting to obtain a refund, we were directed to Expedia.com - well that was another wasted hour or so! The expression 'passed from pillar to post' springs to mind.
I'm not hopeful of getting a refund at this point... I would have hoped that Hotels.com would have had some sort of contingency plan in place for this sort of eventuality & quickly arranged alternative accommodation. It was very cold in our car on the night, had this happened further into winter things could have been worse!
Comment from Hotel Management
19 Nov 2022 by Ammy, Hotel Management
We are extremely sorry to know this, Phil! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah
by A verified traveler
Posted 29 Sep 2022 on Hotels
Comment from Hotel Management
2 Oct 2022 by Ammy, Hotel Management
Thanks for the positive rating, Anthony! Hope to welcome you again soon. Regards, Noah
by A verified traveler
Posted 24 Sep 2022 on Hotels
Great breakfast
Comment from Hotel Management
2 Oct 2022 by Ammy, Hotel Management
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler
Posted 23 Sep 2022 on Hotels
All the staff were really friendly. We had a dog with us. The staff were really great with him.
Comment from Hotel Management
2 Oct 2022 by Ammy, Hotel Management
Hi, Joanne! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim
by A verified traveler
Posted 15 Sep 2022
Overall a very enjoyable stay
Comment from Hotel Management
26 Sep 2022 by Jacob, Hotel Management
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob
by A verified traveler
Posted 29 Aug 2022 on Hotels
Lovely rustic pub, Dog friendly which meant we could bring our puppy with us. Food was lovely, staff were friendly, room was a little dated but i think that added to the character of the place. No compaints from us i would happily stay again.
Comment from Hotel Management
6 Sep 2022 by Arthur, Hotel Management
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur
by A verified traveler
Posted 23 Jul 2022 on Hotels
Great place to stay, lovely scenery, great breakfast, friendltvstaff
Comment from Hotel Management
26 Jul 2022 by Simon, Hotel Management
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon
by A verified traveler
Posted 9 Jul 2022
Lovely quiet stay
Comment from Hotel Management
18 Jul 2022 by Simon, Hotel Management
Thanks for the positive rating, Jean! Hope to welcome you again soon. Regards, Simon
by A verified traveler
Posted 1 Jul 2022 on Hotels
Clean and comfortable room,friendly staff with nice choice of food,only let down for me,had to leave early for work,and breakfast not served till half 8
Comment from Hotel Management
11 Jul 2022 by jane, Hotel Management
Thanks for rating us, Graham! Your review made our day. We hope to delight you with our services. Regards, Jane!
by A verified traveler
Posted 30 Jun 2022 on Hotels
Amazing, greeted with a warm welcome and staff were polite and friendly. They couldn’t do enough to meet our requirements. Lovely place.
Comment from Hotel Management
11 Jul 2022 by Simon, Hotel Management
Hi, it feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Simon
