Ratings based on 868 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
The property was ok and one member of staff, a young lady was always pleasant and helpful. She moved me to another room when the heaters didn't work and I spent all night in the room in the cold until the next day. I informed 2 other ladies in the morning and they weren't sympathetic and told me that the maintenance man would be in at 8am. That afternoon when the pleasant lady came on her shift she told me that no one has requested for the heating to be checked so my room was still cold. She followed me to the room and couldn't believe how cold it was. After she turned the radiators on they still didn't work so she moved me to the other room immediately.
Comment from Hotel Management
12 Jan 2025 by The Rutland Team, Hotel Management
Hello Carol,Thank you for taking the time to leave a review! I would like to sincerely apologise for the delay in fixing the heating within your room, leading to a room change during your stay as please be rest assured this is not up to standard. It is disheartening you did not find our staff to be helpful during this situation as we shall be following this up with our reception team. I would like to thank you for bringing the matter to our attention so that we are aware of the situation however it is wonderful to read you did recieve help from one staff member who was able to resolve the matter. We shall hope that this does not deter you from considering us an option in the future as we would love to welcome you back for a more comfortable stay!Kind regards,
by A verified traveler
Posted 6 Jan 2025
my mum stayed here with her friend as she had an hospital appointment and loved the place
Comment from Hotel Management
7 Jan 2025 by The Rutland Team, Hotel Management
Hello John,Thank you for taking the time to leave a review. It is wonderful to read that your mum enjoyed her stay and we shall hope to recieve the opportunity to welcome you back in the future!Kind regards,
by A verified traveler
Posted 30 Dec 2024
Good location hotel a little dated
Comment from Hotel Management
1 Jan 2025 by The Rutland Team, Hotel Management
Hello Carole,Thank you for taking the time to rate your stay! It is great to see that the location was to your liking and we shall hope to welcome you back in the future as I would like to update you that we are currently under renovation!Kind regards,
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by The Rutland Team, Hotel Management
Hello James,Thank you for taking the time to leave such a great rating! We are delighted to discover that you enjoyed your stay and we shall hope to welcome you back in the future!Kind regards,
by A verified traveler
Posted 9 Nov 2024
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Comment from Hotel Management
9 Nov 2024 by The Rutland Team, Hotel Management
Hello Roderick,Thank you for taking the time to leave a great rating! We are delighted that you enjoyed your stay and we shall hope to welcome you back in the future.Kind regards,
by A verified traveler
Posted 4 Nov 2024
Very charming boutique hotel in the heart of the surrounding neighborhood of the University of Sheffield. Only downside is lack of a lift, but the rooms are clean and updated with modern appliances whilst still maintaining the old-world charm of the original building. I'd stay here again! Very nice, welcoming, and professional staff.
Comment from Hotel Management
9 Nov 2024 by The Rutland Team, Hotel Management
Hello Carrie,Thank you for taking the time to leave a review! It is wonderful to read you found our team to be welcoming and helpful as our staff are highly dedicated to ensuring that all of our guests depart feeling happy with their stay! It is great to hear you found your room to be up to a good level of cleanliness and that overall, you had a comfortable stay! We shall hope to recieve the opportunity to welcome you back in the future! Kind regards,
by A verified traveler
Posted 13 Oct 2024
When booking directly with the hotel be very careful, as staff on reception do not listen and therefore take your bookings down incorrectly. When I checked out of the hotel, they said I had not handed my key card in or indeed checked out, which I had done, all they had to do was look at their CCTV to verify this. Because they had not checked me out when they should of done, they charged me for that night as well. I only discovered this as i had booked in for a further 2 nights at their reception, which i now wanted to cancel due to a bereavement, however when I emailed them, they said they had no booking for my next 2 night stay, however their staff had taken £160 from my debit card. The manager i spoke to did not want to hear the correct chain of events she was just focused on me being charged for the night i NEVER booked. They took my money for a service i never requested.
Comment from Hotel Management
15 Oct 2024 by Merryn, Hotel Management
Hello Piedad, thank you for taking the time to leave us some valuable feedback. I sympathise with your frustration, however I would like to clarify our version of the events that occurred during your stay with us. Your original booking was for 2 nights (6th-8th), which you extended at reception for an additional 3 nights (8th-11th) and then you extended again on the 10th for 2 nights (11th-13th) for the 160 you paid at reception. We did not take any money for a service not requested - you paid this on our card machine with the receptionist for the additional nights. You then emailed on the 12th asking to cancel your additional nights. We informed you that we would not be able to refund you for the Friday night (11th) as you had not informed us you were checking-out and no longer needed the room. We refunded you 80 for the night you had booked, regardless of the fact we have a 24 hour cancellation policy. We do apologise if there has been a miscommunication, however we strongly believe we followed your instructions and then kindly refunded you despite being against our policy to do so. Best wishes, The Rutland Team
by A verified traveler
Disappointing
Posted 7 Oct 2024 on HotelsThe reception staff were very helpful and the dining room staff member too.
But:
I found the room very dark - the dark aubergine colour scheme for the walls and the carpet made it darker and the window made smaller by the wooden frame around it did not help.
I think that the bathroom had recently had a makeover and was very nice but could have done with a shelf both over the basin or to one side and/or in the shower for my stuff. As it was, there was little room on the basin and things kept falling into the basin itself risking falling down the plughole. There was no toilet brush and the toilet roll holder was rusty. I do not find memory foam mattresses comfortable - a personal view - so my sleep was broken.
The hotel is old/ quirky and it's easy to get lost but there were very few signs. The lack of sockets by the bed or even an extension cord from the nearest socket was unhelpful.
The restaurant was closed (except for breakfast) so I had to go out for supper. As a woman on her own, I found this daunting. The receptionist tried but had nothing to recommend locally and I set off into the rain in hope which was not fulfilled by a disappointing meal in the nearby Vietnamese restaurant.
Breakfast in the hotel was disappointing: sliced bread was on offer together with stale undercooked croissants from at least the day before. There was no fresh fruit or plain yoghourt offered just sweetened fruit yoghourt and small packets of cereal but e.g. no granola.
Comment from Hotel Management
16 Oct 2024 by The Rutland Team, Hotel Management
Hello,Thank you for taking the time to leave a review in regards to your recent stay here with us at the Rutland Hotel. It is naturally disappointing to hear you did not enjoy your stay in regards to the cleanliness and comfort of your room. We shall be taking the comments in regards to the décor on board as I would like to update you that we are currently under renovation in which has begun with replacing all of the bedroom doors and upgrading the locks to key cards. In response to the restaurant, we do not advertise on our online platforms to have one available on site although we do offer a pizza service that is displayed within reception if you were not wanting to explore the local area. I would like to apologise for the croissants that you have expressed were dry and stale as please be rest assured these are cooked fresh every morning, however we shall have a look at different ways to display them in order to keep them fresh throughout the breakfast service. I would like to thank you for your comments and for bringing the above issues to our attention as your feedback is fundamental to us.Kind regards,
by A verified traveler
Great hotel marred by unexpected parking fees
Posted 29 Sep 2024 on HotelsI like this hotel for its convenience to the university of Sheffield and to down town. It is an older hotel, so also has lots of character which I also like. The only downside I would say is the cost of parking. These costs should clearly be included on the booking website as it is an unwelcome surprise when you book a place and find that you have a much higher bill than anticipated.
Comment from Hotel Management
29 Sep 2024 by The Rutland Team, Hotel Management
Hello,Thank you for taking the time to leave a review as we are highly appreciate of any feedback we receive! It is wonderful to hear you enjoy the hotels natural charm and characteristics as have tried to preserve these as much as we can! In regards to the parking, this is clearly stated under the properties amenities section in which it also states the price and time that this covers. We do appreciate the price to be an inconvenience, however the car park is monitored by Parking Eye to ensure security. I would like to thank you for your comments and we shall hope to welcome you back in the future!Kind regards,
by A verified traveler
Value for money
Posted 24 Sep 2024 on HotelsGood value for money. Clean and tidy.
Comment from Hotel Management
27 Sep 2024 by The Rutland Team, Hotel Management
Hello Samantha,Thank you for taking the time to leave such a lovely review! It is wonderful to learn you found your stay to be good value for money and that you experienced your room to be clean and tidy. We shall hope to recieve the oppertunity to welcome you back in the future!Kind regards,
