Ratings based on 846 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
.
by A verified traveler
Posted 4 Nov 2024
Very charming boutique hotel in the heart of the surrounding neighborhood of the University of Sheffield. Only downside is lack of a lift, but the rooms are clean and updated with modern appliances whilst still maintaining the old-world charm of the original building. I'd stay here again! Very nice, welcoming, and professional staff.
by A verified traveler
Posted 13 Oct 2024
When booking directly with the hotel be very careful, as staff on reception do not listen and therefore take your bookings down incorrectly. When I checked out of the hotel, they said I had not handed my key card in or indeed checked out, which I had done, all they had to do was look at their CCTV to verify this. Because they had not checked me out when they should of done, they charged me for that night as well. I only discovered this as i had booked in for a further 2 nights at their reception, which i now wanted to cancel due to a bereavement, however when I emailed them, they said they had no booking for my next 2 night stay, however their staff had taken £160 from my debit card. The manager i spoke to did not want to hear the correct chain of events she was just focused on me being charged for the night i NEVER booked. They took my money for a service i never requested.
Comment from Hotel Management
15 Oct 2024 by Merryn, Hotel Management
Hello Piedad, thank you for taking the time to leave us some valuable feedback. I sympathise with your frustration, however I would like to clarify our version of the events that occurred during your stay with us. Your original booking was for 2 nights (6th-8th), which you extended at reception for an additional 3 nights (8th-11th) and then you extended again on the 10th for 2 nights (11th-13th) for the 160 you paid at reception. We did not take any money for a service not requested - you paid this on our card machine with the receptionist for the additional nights. You then emailed on the 12th asking to cancel your additional nights. We informed you that we would not be able to refund you for the Friday night (11th) as you had not informed us you were checking-out and no longer needed the room. We refunded you 80 for the night you had booked, regardless of the fact we have a 24 hour cancellation policy. We do apologise if there has been a miscommunication, however we strongly believe we followed your instructions and then kindly refunded you despite being against our policy to do so. Best wishes, The Rutland Team
by A verified traveler
Posted 18 Sep 2024
This is an older building and looks like a maze! It will take a while to find the room. Carpet is quite old and could be upgraded. Bed was big and in okay condition. It was very close to U of Sheffield and very convenient for me. The price was also very affordable
Comment from Hotel Management
18 Sep 2024 by The Rutland Team, Hotel Management
Good afternoon Eftekhar,Thank you for taking the time to leave your review; we are very grateful for your feedback. We are currently in the process of a refurb at the moment, therefore we can address your comments as soon as possible. We hope to welcome you back to The Rutland Hotel in the future.Kind regards,The Rutland Team
by A verified traveler
Posted 6 Sep 2024
Overall a good stay at this hotel, but deco was old and needing of replacement which staff mentioned to me is in the process of being done. For the money paid, it was fine for me. My room had a good shower and facilities.
Comment from Hotel Management
9 Sep 2024 by The Rutland Team, Hotel Management
Hello Mark,Thank you for taking the time to leave a review! It is great to read you found your stay good value for money and that you found your room to have good facilities. We are currently under renovation in which has begun with replacing all of the bedroom doors and upgrading the locks to key cards. I would like to thank you for your feedback and we shall hope to welcome you back in the future!Kind regards,
by A verified traveler
Posted 27 Aug 2024
The room was dark and gloomy. The bed was uncomfortable and the toilet stopped flushing
Comment from Hotel Management
27 Aug 2024 by The Rutland Team, Hotel Management
Hello Ken,Thank you for taking the time to share your experience regarding your recent stay here with us at The Rutland Hotel. It is naturally disappointing to hear that your stay did not match up to your expectations. In response to the flush not working efficiently, please accept our most sincere apologies. I have however investigated this matter further and we do not have any previous reports regarding this matter. If our maintenance team had been made aware of the issue, I have full faith they would have made your room a priority. I would like to thank you for your feedback, and we shall hope to welcome you back in the future!Kind regards,
by A verified traveler
Character Victorian hotel
Posted 8 Aug 2024 on HotelsCharacter Victorian hotel in lovely, leafy part of Sheffield near Broomhill. Friendly staff, excellent cooked breakfast with additional buffet items on offer. Lots of stairs will prepare you for Sheffield's 7 hills! Interesting collection of satirical 18th century prints by Hogarth near breakfast room, including Gin Lane. Plus an old-fashioned penny farthing bicycle on display.
Comment from Hotel Management
10 Aug 2024 by Rutland Team, Hotel Management
Hello Catherine,Thank you for taking the time to leave such a lovely review! We are thrilled to hear that you enjoyed your stay here and that you were so impressed by the building's historical character. We hope to welcome you again in the future!
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by The Rutland Team , Hotel Management
Hello Phil,Thank you for taking the time to leave a rating of your stay. It is naturally disappointing to read that your stay did not match up to your expectations as our team work tirelessly to ensure each one of our guests depart feeling happy with their stay. Unfortunately, we are unable to take your review any further without further incite as to why this was the case. If you could get in touch with the hotel directly to share your feedback in more depth, it would be highly appreciated.Kind regards,The Rutland Team
by A verified traveler
Nice staff, tired hotel.
Posted 4 Aug 2024 on HotelsPleasant staff and service but the hotel is showing its age. Rotting windows and grotty ceiling air vents, not helped by the tired paint job, rock hard bed and lumpy pillows. On a warm day it was stifling in the rooms with window restrictors that dont allow the window to open enough to let any breeze in and only a desk top fan to blow the warm air around the room.
Comment from Hotel Management
4 Aug 2024 by Aaron, Hotel Management
Hi Nick,Thank you for sharing your feedback with us! We’re glad to hear that you found our staff pleasant and the service to your satisfaction. However, we sincerely apologize for the issues you encountered during your stay. We appreciate you bringing the condition of the windows, air vents, and bedding to our attention. Your comments regarding the room temperature and ventilation are particularly concerning, and we will investigate ways to improve this for our guests. We strive to provide a comfortable environment, and your insights are invaluable as we look to make necessary updates and enhancements. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience. Thank you again for your feedback!
by A verified traveler
Posted 4 Aug 2024
Decades ago this was a first class hotel but time has told on it. It is virtually only a B& B now. I wouldn’t stay or recommend it
Comment from Hotel Management
4 Aug 2024 by Aaron, Hotel Management
Hi Philip, Thank you for sharing your feedback. I'm sorry to hear that your experience didn't meet your expectations. We strive to maintain our standards and provide a pleasant stay for all our guests. Your comments will help us improve, and we appreciate your honesty.
