Ratings based on 83 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Mo, Hotel Management
Thank you for staying with us and for the review
by A verified traveler
Posted 26 Aug 2024
Clean. Helpful staff.
Comment from Hotel Management
26 Aug 2024 by Linesh Ragji-Operations Manager, Hotel Management
Thank you very much for the feedback. Hope to see again in future.
by A verified traveler
Posted 15 Aug 2024 on Hotels
Zeeshan and his team were fantastic throughout. Service was excellent and they couldn’t do enough to help.
Comment from Hotel Management
15 Aug 2024 by Linesh Ragji-Operations Manager, Hotel Management
Thank you for you wonderful feedback. We appreciate that you loved our service and Zeeshan in particular.We look forward to welcome you back in future.
by A verified traveler
Excellent experience
Posted 7 Aug 2024 on HotelsI had an excellent experience during my 3 night stay at this hotel. Zeeshan, in particular, deserves a special mention for being the most wonderful host. He was incredibly professional, courteous and always willing to help with any request – nothing was ever too much trouble for him.
Despite the light renovations taking place I did not experience any disturbance at all, which is testament to how well-managed everything was. The hotel’s location is ideal, with plenty of dining options nearby. Additionally, the breakfasts served at the hotel was delightful – a well cooked small feast to start the day.
I would definitely recommend this hotel and look forward to staying again in the future.
Comment from Hotel Management
7 Aug 2024 by Linesh Ragji-Operations Manager, Hotel Management
Thank you for your wonderful review! We are delighted to hear that you had an excellent experience during your stay at Stain Drop Lodge Hotel. It's fantastic to know that Zeeshan made such a positive impact on your visit,We look forward to welcoming you back in the future.
by A verified traveler
Posted 18 May 2022 on Hotels
by A verified traveler
Posted 3 May 2022 on Hotels
Comment from Hotel Management
4 May 2022 by Rebin, Hotel Management
Thanks for sharing your valuable feedback. We are happy you liked our service. We look forward to seeing you in future.
by A verified traveler
Posted 1 May 2022
1 towel between 2 of us, water from sink tap poor, light in bathroom kept going off
Comment from Hotel Management
3 May 2022 by Rebin, Hotel Management
Apologies for the inconvenience caused, we will investigate the issue which you mentioned and resolve it ASAP.
by A verified traveler
NO HOT WATER & NO CENTRAL HEATING
Posted 13 Apr 2022 on HotelsVery Disappointed , we stayed for 1 night last Monday 11/04/22 but Room was so cold without Heater which didn't work at all & also no Hot water too. I wouldn't recommend to anyone!
Comment from Hotel Management
28 Apr 2022 by Zeeshan, Hotel Management
Apologies for the inconvenience caused by us. We will check the issues mentioned and rectified it.
by A verified traveler
Posted 9 Apr 2022 on Hotels
Comment from Hotel Management
10 Apr 2022 by Rebin, Hotel Management
We are glad you are happy with our service we look forward to welcoming you in future.
by A verified traveler
Embarrassing…
Posted 8 Apr 2022 on HotelsEmbarrassing
One star is too many, this hotel is a disgrace and the fact it’s marketed as a “Wyndham Trademark collection” is almost hilarious. The 3 rooms I booked were all the same so this clearly isn’t an isolated incident or an oversight. The rooms were filthy, carpets heavily soiled with what looked like blood stains and definitely hadn’t been hoovered in a while, covered in cigarette burns, cobwebs everywhere, damaged furniture, strong smell of vomit, mouldy showroom, damp stains all over the ceiling, broken toilet seat and to top it off the toilet had urine in it on arrival. Simply appalling!
Staff when available weren’t approachable or at all welcoming, the check in experience was all a bit vague, to the point where we had to look for our own rooms. No one around at checkout so we simply left.
To put it bluntly this place is a shambles and a health hazard, definitely living up to its STAINdrop name
Comment from Hotel Management
28 Apr 2022 by Zeesh, Hotel Management
Apologies for the inconvenience caused and we are in the middle of refurbing the issues which you raised will be resolved soon.Hope you will give us an another chance to serve you better.
