Ratings based on 421 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Clean, decent rooms
by A verified traveler
Posted 4 Nov 2024
I recently stayed at this hotel , and I must say, it was one of the most frustrating experiences I've ever had. The alarm system kept sounding off in an incessant rotation, making it impossible to get any sleep. It felt like I was in a horror movie, with the alarms blaring at random intervals.
To make matters worse, the hotel seemed severely understaffed. I tried to reach out for assistance multiple times, but there was no one available to help. It was incredibly inconvenient and added to the overall stress of my stay. I understand that things can go wrong, but the lack of support and urgency from the staff made the situation even more unbearable.
I would not recommend this hotel to anyone looking for a peaceful and comfortable stay. Save yourself the headache and find a place that values its guests and their comfort.
Comment from Hotel Management
7 Nov 2024 by Dayana Kancheva, Hotel Management
Dear Nicoile,Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you experienced during your stay. We understand how disruptive the alarm issue must have been, and we are currently investigating the situation to ensure that this does not happen again in the future.Regarding the staff availability, I’m truly sorry that you felt unsupported during this time. We strive to provide excellent customer service and your experience falls short of our standards. Please know that we are addressing this with the team to improve our response times and communication.We would love the opportunity to make it up to you in the future.Kind Regards,Dayana KanchevaGeneral Manager
by A verified traveler from Aurora
Posted 27 Oct 2024
The rooms are quite small. Ok for one person, but it would be tight for two.
Comment from Hotel Management
28 Oct 2024 by Dayana Kancheva, Hotel Management
Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dayana KanchevaGeneral Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Dayana Kancheva, Hotel Management
Dear Edna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dayana KanchevaGeneral Manager
by A verified traveler
Posted 20 Sep 2024
Staff is helpful but space is extremely limited.
Comment from Hotel Management
26 Sep 2024 by Dayana Kancheva, Hotel Management
Dear Chun Ming,Thank you for sharing your feedback. We're glad to hear that our staff was helpful during your stay. We understand that the space might feel limited, and we appreciate your understanding given our budget hotel setup. Your comments are valuable as we work to provide the best experience possible within our space.We hope to welcome you back again soon!Best regards,Dayana KanchevaGeneral Manager
by A verified traveler
Posted 12 Sep 2024
The room was very good for the price. The bed was comfortable and the bathroom was lovely and clean.
by A verified traveler
Posted 2 Sep 2024
Easy check in/out, triple glazed windows so no noise, windows are sealed, so no fresh air (only issue) also no air con. But hey, for the cost, excellent value.
Comment from Hotel Management
6 Sep 2024 by Dayana Kancheva, Hotel Management
Dear Karen,hank you for your feedback! We're glad to hear you found the check-in/out process easy and appreciated the peace and quiet with the triple-glazed windows. We understand your concern about the sealed windows and lack of air conditioning, and we appreciate your understanding regarding the excellent value for the cost. We hope to welcome you back soon!Kind Regards,Dayana Kancheva
by A verified traveler
Posted 22 Aug 2024 on Hotels
Generally good
Comment from Hotel Management
26 Aug 2024 by Dayana Kancheva, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dayana KanchevaGeneral Manager
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by Dayana Kancheva, Hotel Management
Dear Sunday,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dayana KanchevaGeneral Manager
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Dayana Kancheva, Hotel Management
Dear Christopher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dayana KanchevaGeneral Manager
