Ratings based on 488 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Great location and good breakfast. Staff friendly but room tired and no heating in bathroom so chilly.
by A verified traveler
Posted 18 Nov 2024
Warm and welcoming staff at reception. Dining staff very friendly. Excellent choice for breakfast. My only criticism was the mattress and we changed rooms as decided to stay longer and they were both the same. They seemed to sag and we ended up rolling in the middle and I have suffered from lower back pain ever since. The hotel is in the middle of an upgrade so hopefully invest in new mattresses!
Comment from Hotel Management
23 Nov 2024 by trina, Hotel Management
Dear Guest, Thank you for taking the time to provide valuable feedback and kind comments from your stay. I do apologise for the inconveniences you faced during your stay. Our reception team is 24 hours and would have been more than happy to assist and change your room, had it been possible. With our ongoing refurbishment, all facilities throughout the hotel and rooms will be upgraded. I do hope to see you again soon and enjoy our brand new facilities. Kind regards, Trina, Reception Manager.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler from San Jose
Posted 20 Oct 2024
Good
by A verified traveler
Posted 19 Oct 2024
Didn’t realise it was card all time in the liftbfire alarm in middle of nught went back to room and then back out again
Comment from Hotel Management
28 Nov 2024 by TRINA, Hotel Management
Dear Guest, Thank you for taking the time to provide valuable feedback from your stay, I apologise for any inconveniences you faced during your stay. Unfortunately, the fire alarm had been set off by someone breaking the fire alarm glass. I do hope to see you again soon and enjoy our brand new facilities. Kind regards, Trina, Reception Manager.
by A verified traveler
Posted 17 Oct 2024
The hotel rooms are spacious with good shower in the room, other facilities like swimming pool and changing rooms is dated. The breakfast was very good and staff very friendly and helpful. Need more drink options at the bar.
Comment from Hotel Management
28 Nov 2024 by TRINA, Hotel Management
Dear Guest, Thank you for taking the time to provide valuable feedback and kind comments from your stay. I am glad to hear that you have enjoyed your stay with us and apologise for the inconveniences you faced during your stay. We are currently renovating the hotel, I do hope to see you again once the renovation has been complete to enjoy our brand new facilities. Kind regards, Trina, Reception Manager.
by A verified traveler
Posted 13 Oct 2024
Better for refit
by A verified traveler
Posted 30 Sep 2024
The renovated rooms are amazing
Comment from Hotel Management
2 Oct 2024 by trina, Hotel Management
Dear Guest, Thank you for taking the time to provide valuable feedback and kind comments from your stay. I am glad to hear that you have enjoyed your stay with us. I do hope to see you again soon Kind regards, Trina, Reception Manager.
by A verified traveler
Posted 16 Sep 2024
A hotel in transition. Room layout is being improved. Restaurant only real offering locally. Tasty menu - good value. Clean room. Staff really friendly
Comment from Hotel Management
18 Sep 2024 by Trina , Hotel Management
Dear Guest, Thank you for taking the time to provide valuable feedback and kind comments from your stay. I am glad to hear that you have enjoyed your stay with us. I do hope to see you again soon and enjoy our brand new facilities with our ongoing refurbishment works. Kind regards, Trina, Reception Assistant Manager.
