Ratings based on 390 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Lovely staff, all really helpful and friendly
Comment from Hotel Management
21 Oct 2024 by The Reception Team, Hotel Management
Glad to hear you enjoyed your stay. We're looking forward to welcoming you again in the future.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
21 Oct 2024 by The Reception Team, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 1 Sep 2024
Our room was quite expensive regarding the small size of the room and bathroom. The decor was rough with areas requiring repainting and the bathroom tap was in a poor state. Also there was a publc hair on the toilet seat, very undesirable to say the least!!!
Comment from Hotel Management
3 Sep 2024 by Mark Firth General Manager , Hotel Management
Thank you for sharing your feedback. I’m sorry to hear that your recent stay did not meet your expectations.I would like to clarify that the room you stayed in is marketed as a small double, which is reflected in its size. Regarding the rate of 115, Unfortunately the last weekend of the summer holidays alongside a local music concert makes rates increase with demand and having looked at next weekends rates I feel is competitive alongside other local hotels. However, I am concerned about the issues you mentioned regarding the decor and cleanliness. This is not the standard we strive to maintain. I will ensure that our housekeeping and maintenance teams address these concerns immediately.Your comfort and satisfaction are very important to us, and I apologise for any inconvenience you experienced.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Mark Firth General Manager , Hotel Management
Thanks for your kind rating, we look forward to your return
by A verified traveler
Posted 27 Aug 2024
an excellent short stay I would happily recommend to anyone. Accommodation, food, surroundings, parking all top quality
Comment from Hotel Management
27 Aug 2024 by Mark Firth General Manager , Hotel Management
Thank you for your kind words, we look forward to welcoming you back to enjoy our hospitality again some time.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Mark Firth General Manager , Hotel Management
I'm sorry we didn't meet your standards on this occasion. we take all feedback seriously and we always strive to continuously improve.
by A verified traveler
Widows or aircon
Posted 19 Aug 2024 on HotelsWindows did not open at all
Comment from Hotel Management
21 Aug 2024 by Mark Firth General Manager , Hotel Management
Unfortunately due to the listed status of the building some of the windows are kept shut as they are fragile and expensive to replace. We are also restricted in where we can install air conditioning in the main house.
by A verified traveler
Posted 17 Aug 2024 on Hotels
Room was spacious
Bed mattress was one of the worst I have had in hotel.
2 people an you roll into the middle
Shower in bad very poor I'm only 5.8" and I had to crouch down to get under the shower head.
Staff really nice breakfast was excellent including service but having a good night sleep is paramount to my stay
Comment from Hotel Management
21 Aug 2024 by Mark Firth General Manager , Hotel Management
Thankyou for your feedback, i will personally go and look at fiddle and the quality of the mattress and shower. i hope the breakfast and service standard can give you the confidence to make a return visit.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Mark Firth General Manager , Hotel Management
Thankyou for your kind review.
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Mark Firth General Manager , Hotel Management
Thank you for your Feedback
