Ratings based on 173 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
The property badly needed updating, the room was well below what you'd expect from a 3* hotel and the facilities were poor. The bed headrest had been repaired with electrical tape, the fixtures and fittings were old and in poor condition and the whole place looked like it needed to be refitted. The only positive was the price but on reflection you get what you pay for. I wouldn't stay again and wouldn't reccomend.
Comment from Hotel Management
7 Jan 2025 by Kevin, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 29 Sep 2024
!!!
by A verified traveler
Posted 6 Sep 2024 on Hotels
by A verified traveler
Posted 26 Aug 2024 on Hotels
The room to start with had a really bad smell , I had to go and buy some febreeze to spray the room , the carpet had stains all over it and there was thick dust in the corners of the room. Toilet paper was cheap and could see your hand threw it, the bed was not comfy and had no spare pillows also the lights around the mirror did not work so was getting ready in the dark and overall the hotel itself is very out dated
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Thank you for reviewing your stay.
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Thanks for reviewing your stay.
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Thank you for staying with us.
by A verified traveler
O.k. with room for improvement
Posted 31 Jul 2024 on HotelsLet us start with the positives: The bed was one of the most comfortable ones we had slept in away from home, the staff was friendly and helpful, the meals we purchased were freshly prepared and excellent. Cleanliness was acceptable, but could be improved.
Now the "niggles": The hotel is clearly in need of refurbishment. The room advertised as "deluxe" clearly was not. Shortcomings ranged from dangerous, such as the lack of a non-slip mat in a slippery bath, to annoying, such as the lack of racks to dry towels.
Here is a short list of other ones: No hooks to hang up potentially wet outdoor clothing, only 5 hangers in a massive wardrobe, no hand towels provided, a non-functioning TV because of a defect aerial connection, old-fashioned bath/ shower mixer taps which dripped and left limescale deposits in the bath.
A negative outside the hotel's control was the location of our room no.10 which faced the Eastchurch main street with a pub directly opposite. Friday night was noisy, Saturday night even more so with loud singing up to 1 a.m. on Sunday morning.
During the hours advertised there was someone on the premises all the time, but the hotel was clearly run on a shoestring and staff were often difficult to find. Another fact worth mentioning is that a continental breakfast was included in the price of the booking, but we were not aware of this fact, nor were the staff when we first asked, until they looked at the booking.
A mixed experience, but overall enjoyable.
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Thank you for your honest feedback.
