Ratings based on 856 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
My sheets were dirty and stained . The breakfast was a joke . showed up and the hash browns were almost gone and weren’t replaced this is at 8am when breakfast should have been out until 10am . 1 of the waffle makers was broken and the 2nd waffle maker wasn’t working either . The waffles were coming out under cooked from the inside . The English muffin that was wrapped in plastic wrap was stale. There was no butter available . The coffee was running out and was cold . The gentleman that worked there was cleaning the tables and the buffet area knew exactly that the buffet trays were empty and didn’t replace with fresh warm food . The only thing he did leave was his horrible body odor. This has been the worst breakfast we’ve ever had at a hotel . I’m not one to leave comments like this but I feel you should know and that way you could work on bringing better service to your customers. Advertising you serve breakfast from 6am to 10am should be honored ! And another thing please think about hiring new front desk staff , half the time they’re not even at the desk
Comment from Hotel Management
26 Nov 2024 by Manager, Hotel Management
Thank you, Susanna, for sharing your experience with us. We apologize for any inconveniences you had during your stay. This is not a normal occurrence for us. We strive to make every stay as comfortable as possible for our guests. Our front desk is staffed 24/7 for any guest needs. They have tasks that take them away from customer view but are always a bell ring away. Breakfast is refilled once trays are empty to ensure we are following all food safety protocols and minimizing food waste. Again, we apologize for any inconveniences during your stay. We hope to see you again in the future.
by A verified traveler from Dakota
Posted 12 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
We are glad to see that you enjoyed your time at our facility. We hope to have the opportunity to host you again. Thank you for sharing your experience with us.
by A verified traveler
Posted 9 Nov 2024
A great location, grwat amenities. However we dealt with loud upstairs guests and some mystery floating in the pool.
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
Thank you for taking the time to share your feedback. We are glad to see you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler from Scottsdale
Posted 21 Oct 2024
The Grandstay is close to Lake Michigan and Kohler. It’s a great location for activities at these Sheboygan area events.
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
We appreciate your feedback on your stay with us. We are happy to hear that our facility exceeded your needs. We hope to have the chance to host you again in the future.
by A verified traveler
Posted 17 Oct 2024
we loved the location and the walkability of the area.
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
We are glad you enjoyed your stay and the surrounding downtown area. We hope to see you again soon.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Manager, Hotel Management
Thank you for taking the time to leave us a review. We are glad to see you enjoyed your stay with us. We hope to have the opportunity to host you again in the future.
by A verified traveler from Wheatfield
Posted 21 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Manager, Hotel Management
Thank you, Michelle, for your feedback. We are glad to see you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Management, Hotel Management
We appreciate you taking the time to leave a review. We are glad to see you enjoyed your stay. We hope to see you again in the future.
by A verified traveler from Janesville
Posted 5 Sep 2024
It was a great place to stay
Comment from Hotel Management
11 Sep 2024 by Management, Hotel Management
Thank you for your feedback. We are glad that you enjoyed your time with us. We hope to see you again soon.
by A verified traveler
Posted 26 Aug 2024
This trip the room was dirty, dusty, gross behind the the toilet and floor. Out of soaps for shower. Food was not fresh.
Comment from Hotel Management
30 Aug 2024 by Manager, Hotel Management
Thank you for taking the time to write us a review. Your feedback is critical for us to receive, review and learn what areas we are excelling in, and other areas where we can combine suggestions and make improvement
