Ratings based on 993 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Toilet took several flushes to actually flush. Shower door was not attached to the wall properly and very difficult to open. Shower floor was cracked and therefore likely not sanitized. Hallways smelled terrible. People running down the hallway screaming at 3 am. Just lots of little things that could easily be made better with some maintenance and proper cleaning.
Comment from Hotel Management
23 Dec 2024 by Holiday Inn Express & Suites Shawnee-Kansas City W, Hotel Management
Thank you for sharing your experience, and we are truly sorry to hear about the issues you encountered during your stay. It sounds like we definitely fell short in several areas, and we understand how these details can impact your overall experience.The problems with the toilet, shower door, and shower floor are certainly concerning, and we sincerely apologize for any inconvenience they caused. We take maintenance and cleanliness very seriously, so I’ll be sure to share your feedback with our team to ensure these issues are addressed promptly. Additionally, we're sorry to hear about the noise in the hallways at 3 a.m. – that’s not the quiet, restful environment we want to provide for our guests.Your feedback is really valuable in helping us improve, and we hope you'll consider giving us another chance in the future. We’re committed to making sure your next stay is much more comfortable.
by A verified traveler
Posted 19 Dec 2024
They had great service, all the staff where very kind!
Comment from Hotel Management
20 Dec 2024 by Holiday Inn Express & Suites Shawnee-Kansas City W, Hotel Management
Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with our service and that our staff made a positive impression. We truly appreciate your kind words and look forward to welcoming you back soon! Wishing you a joyous holiday season with peace and cheer in the New Year!
by A verified traveler
Posted 6 Dec 2024
The hotel rooms were in disrepair- no heat- we were given a space heater and we have a 2yo! The shower head in the room was broken and spun around and the 4th floor smelled like sewage.
Comment from Hotel Management
7 Dec 2024 by Holiday Inn Express & Suites Shawnee-Kansas City W, Hotel Management
Thank you for taking the time to share your feedback, and we sincerely apologize for the issues you encountered during your stay. The lack of heat, broken shower head, and unpleasant smell are certainly not acceptable, especially with a young child. Your comments are being taken seriously, and we will address these maintenance issues immediately to ensure a more comfortable experience for future guests. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to make things right on your next visit. Happy Holidays and safe travels!
by A verified traveler
Posted 27 Nov 2024
Clean and friendly staff. We're repeat customers, and will stay here again next time in town.
Comment from Hotel Management
27 Nov 2024 by Holiday Inn Express & Suites Shawnee-Kansas City W, Hotel Management
Thank you for your kind review! We're so happy to hear that you enjoyed the clean accommodations and friendly staff. It’s wonderful to know that you’re a repeat guest, and we truly appreciate your loyalty. We can’t wait to welcome you back next time you're in town!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Holiday Inn Express & Suites Shawnee-Kansas City W, Hotel Management
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Holiday Inn Express & Suites Shawnee-Kansas City W, Hotel Management
We are delighted you were satisfied with our service and accommodations! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Holiday Inn Express & Suites Shawnee-Kansas City W, Hotel Management
Thank you for being our guest at the Holiday Inn Express & Suites Shawnee-Kansas City West. It was a pleasure serving you and we look forward to another opportunity to welcome you back again.
by A verified traveler
Posted 30 Oct 2024
Great stay, fast easy check in
Comment from Hotel Management
31 Oct 2024 by Holiday Inn Express & Suites Shawnee-Kansas City W, Hotel Management
We’re delighted to hear that you had a great stay and found the check-in process fast and easy. We hope to welcome you back soon for another enjoyable visit!
by A verified traveler
Posted 28 Oct 2024
Clean and quiet
Comment from Hotel Management
30 Oct 2024 by Holiday Inn Express & Suites Shawnee-Kansas City W, Hotel Management
Thank you for your feedback! We’re glad to hear that you found your stay clean and quiet. We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 14 Oct 2024
Stay was ok, One elevator was not working, and the internet in the room was completely unusable, Also there was an issue with being billed twice for my stay that got resolved right before I checked out. Also the construction made it difficult to get around.
Comment from Hotel Management
15 Oct 2024 by Holiday Inn Express & Suites Shawnee-Kansas City W, Hotel Management
Thank you for sharing your experience. I’m sorry to hear about the issues you encountered during your stay, including the elevator, internet connectivity, billing concerns, and construction challenges. We understand how frustrating these can be and appreciate your patience as we resolved the billing issue. Your feedback is important to us, and we will work on addressing these concerns to improve future stays. We hope to provide you with a better experience next time.
