Ratings based on 111 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
Excellent hotel, swim up rooms so good, staff excellent. Beach not great. There are a few shops 5mins walk away. Easy to get taxi anywhere
Shops in hotel ridiculously expensive
Hardly any vegan / vegetarian options, no alternative milk, you can use 4 Al la carte restaurants but they are a bit strange.
Music around pool is literally head banging house music which was bizarre
It was a good hotel though
Comment from Hotel Management
13 Jan 2025 by quality team, Hotel Management
Dear Ms.Susan, Warm regards from SUNRISE Diamond Beach Resort Select. First of all, we would like to thank you very much for having been our guests recently and for taking the time to share your valuable feedback about your family vacation experience on this website.We are very delighted, that we have met your expectations and all your very positive comments and also your remarks are well acknowledged.Thanks again for sharing your thoughts with us and we look forward to welcoming you back again soon.Warm regards,Hotel Management
by A verified traveler from KENT
Posted 8 Dec 2024
This was our 2nd visit to the hotel and it was just as fabulous. The whole complex is clean and tidy with staff constantly working to keep the pools clean, grounds tended and all areas beautiful. The food was great, Jewels Buffet restaurant is busy but plenty of selection. Best to go early though. 4 other restaurants to visit and our favourite was the Italian, but all served excellent food, freshly cooked. We upgraded to the Posh Club with many benefits and had a sea view swim up suite, pool shared between 3 rooms but for our last week, we had sole use. The main pool is great too, very large and plenty of sun beds but we did notice the towels seemed to stay on the beds all day, sometimes without anybody using them which was frustrating as the sun was low in November and you had to sit one side of the pool in the afternoon to take advantage of it. Now for the staff …. they absolutely make this hotel and their attention to detail and dedication to making your holiday memorable is amazing. They recognise repeat visitors and take your happiness and enjoyment personally. Already booked to go back as we had such a wonderful time. Thank you for having us!
by A verified traveler
Posted 28 Nov 2024
The check in process is not the best. Staff are kind and cheerful, but not professional enough. Mr Rafaat was helpful and tried to make things better.
Overall it’s a nice experience, but not the 5 star experience you are looking for.
The head chef is a very cheerful and nice person to talk to whenever you head to the restaurant.
Comment from Hotel Management
29 Nov 2024 by quality , Hotel Management
Dear Mr. Karim, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. we will pass your comment about the reception to improve this service . We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-
by A verified traveler
Posted 11 Nov 2024
The staff cannot do enough for you and are so friendly. We are already planning to come again next year.
Comment from Hotel Management
29 Nov 2024 by quality , Hotel Management
Dear guest lisa First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-
by A verified traveler
Posted 8 Oct 2024
The hotel is massive
The room is spacious and clean
Food is really good
Staff are very polite and well-trained. The only thing that is really more related to culture rather than a specific issue is that whenever you ask a staffer about anything they make it the most inaccessible impossible thing ever.
Comment from Hotel Management
29 Nov 2024 by quality , Hotel Management
Dear our guest Heba, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-
by A verified traveler
Posted 5 Oct 2024
Everything here was great! Staff amazing! Food options amazing! Entertainment amazing! Customer service amazing!Housekeeping amazing! Overall amazing stay! Thank you! Will definitely visit again!
Comment from Hotel Management
29 Nov 2024 by quality , Hotel Management
Dear our guest Erica, First of all we would like to thank you for choosing SUNRISE Diamond Beach Resort -Grand Select- for your holidays. It was a pleasure for us to host you and on behalf of all team we would like to thank you for such valuable feedback. We hope very soon to welcome you back in your second home in Egypt, SUNRISE Diamond Beach Resort -Grand Select-. With Best Regards, Team of SUNRISE Diamond Beach Resort -Grand Select-
by A verified traveler
Great hospitality
Posted 11 Aug 2024 on HotelsStaff were very friendly and very helpful, recommended
by A verified traveler
Exceptional!
Posted 10 Aug 2024 on HotelsStaff was very welcoming and had exceptional customer service. Hotel is beautiful with many things to do would definitely book again!
by A verified traveler
Posted 24 Jul 2024
by A verified traveler
Posted 10 Jul 2024
