Ratings based on 217 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Baku
Posted 14 Nov 2024
best plaj
Comment from Hotel Management
16 Nov 2024 by Mohamed El Amry, Hotel Management
Dear Gulru, On behalf of all Novotel Sharm El Sheikh team we would like to thank you for choosing our hotel for your vacation. We highly appreciate your high rating of our Resort. We are delighted to know that you were satisfied with the hotel facilities and services and your holiday at Novotel Sharm El Sheikh was nice. It was our pleasure to look after you during this period and we will be glad to welcome you back in the nearest future. Sincerely, Mohamed El AmryGeneral Manager
by A verified traveler
Posted 12 Nov 2024
The hotel is beautiful with amazing views! We would recommend this hotel for our family to stay there upon return
One of the workers named Ali made our stay pleasant he is such a kind hearted and cheerful man
Comment from Hotel Management
16 Nov 2024 by Mohamed El Amry , Hotel Management
Dear Alisha,Thank you for this great review of our hotel!All my team joins me to thank you for your nice feedback. Every morning we take the time to share the messages of our guests. Your message is a real source of inspiration and motivation for all of us.We look forward to seeing you again at Novotel Sharm El SheikhBest regards, Mohamed El Amry General Manager
by A verified traveler
Posted 21 Oct 2024
It was good, food on the other hand didn’t meet expectations
Comment from Hotel Management
16 Nov 2024 by Mohamed El Amry, Hotel Management
Dear Hasnaa,Thank you for sharing your feedback with us. We truly value your opinion and are grateful for the opportunity to have had you as our guest. Rest assured that all your comments have been communicated to the relevant department heads and will be carefully considered for improvements. As for the food, we are fully aware that food is a very subjective matter and preferences vary wildly from one individual to another. While we do offer an extensive menu making use of all items available, we fully appreciate that it is simply impossible to create a buffet that will satisfy all of our guests all of the time. In fact, our internal guest satisfaction surveys show satisfaction with the dining options hovers between 96 and 98%. at the meantime, we strongly encourage these guests to let us know that they are not fully satisfied with the food options presented on the buffet so we can prepare for them special food according to their preference as guest himself mentioned.We look forward to welcoming you back in the future and ensuring a more enjoyable experience next timeSincerely, Mohamed El AmryGeneral Manager
by A verified traveler
Posted 6 Jun 2024
Reception Staff good at arrival and departure. Rude, arrogant,ignorant bar and waiting staff.Do not expect to be rudely dismissed with a wave of hand at any hotel.let alone an alleged 5* hotel.
Food was very poor. Ist time ive seen Grey chicken. Not too keen on meat being served on the bone either. Mmmm leaving today with food poisoning and this is best bit. Definitely will not return nor recommend Novotel or sharm el sheikh tbh.As a much travelled british holidaymaker I do not expect to be waited on hand and foot, however, there was a clear distinction made between us and the other russian and middle eastern nationals staying at this hotel. Unacceptable and this place would maybe get 3* in arab Emirates or Europe/rest of world, in my opinion,.
Comment from Hotel Management
9 Jul 2024 by Mohamed El Amry, Hotel Management
Dear Kevin,Greetings from NOVOTEL Sharm El Sheikh First and foremost, let me express my sincerest apologies for the failure of our service standards and the mishap that have taken place during your visit to our resort. We are extremely concerned to read of your experience which is perfectly atypical to Novotel Sharm El Sheikh spirit and customer service orientation. Your feedback is highly surprising and in contrast, at this point, with most of our guests returns. We are really surprised to read regarding rude employees, since a great number of clients praise highly and regularly our team members for their genuine services and professionalism, nevertheless, we will review the points revealed to improve.As for the food, we are fully aware that food is a very subjective matter and preferences vary wildly from one individual to another. While we do offer an extensive menu making use of all items available, we fully appreciate that it is simply impossible to create a buffet that will satisfy all of our guests all of the time. In fact our internal guest satisfaction surveys show satisfaction with the dining options hovers between 96 and 98%. at the meantime, we strongly encourage these guests to let us know that they are not fully satisfied with the food options presented on the buffet so we can prepare for them special food according to their preference as guest himself mentioned. Once again my apologies for not having lived up to your expectations and I trust this isolated experience will not deter you from visiting us again.Sincerely, Mohamed El Amry General Manager
by A verified traveler
Posted 21 May 2024 on Hotels
Novotel Palms is a Scam. If you don't get a beach wing room, be ready to the fact that you will be placed in the Palms wing, which is really a different hotel, with a different reception across the street, thus much farther from the beach. Don't tell your taxi you're going to Novotel Sharm El-Sheikh, but that you're going to Novotel Palms ... even though it is portrayed here as if it was just a different section. I was very annoyed and am convinced that this is very dishonest and Novotel should correct it by clearly specifying that it is a different hotel where you have to cross a 6 way street to get to the other hotel with the beach.
Comment from Hotel Management
12 Oct 2024 by Novotel sharm , Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Sharm El Sheikh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Amry General Manager
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
12 Oct 2024 by Novotel sharm , Hotel Management
Dear guests,Let me thank you for your time and your impressions that you shared. Each of our guests is very important to us and we look forward to welcoming you back to the hotel.Sincerely,Mohamed El AmryGeneral manager
by A verified traveler
Posted 30 May 2023 on Hotels
Comment from Hotel Management
1 Jun 2023 by Mohamed El Amry, General manager, Hotel Management
Dear guests,Let me thank you for your time and your impressions that you shared. Each of our guests is very important to us and we look forward to welcoming you back to the hotel.Sincerely,Mohamed El AmryGeneral manager
by A verified traveler
very good more space
Posted 1 Dec 2022 on Hotelsgood place th rteam is good helpness
tjay have relashen geust that check your compeny
Comment from Hotel Management
2 Jan 2023 by Novotel Sharm El Sheikh , Hotel Management
Dear Guest Thank you for choosing our hotel for your holiday and we sincerely looking forward to having the opportunity to serve you again in the future Best Regards Mohamed El Amry General Manager
by A verified traveler
very good
Posted 25 Nov 2022 on Hotelsthe crew is good spicly eslam from reseption
and thay have gust reletion that check your comfortable
Comment from Hotel Management
2 Jan 2023 by Novotel Sharm El Sheikh , Hotel Management
Dear Guest Thank you for choosing our hotel for your holiday and we sincerely looking forward to having the opportunity to serve you again in the future Best Regards Mohamed El Amry General Manager
by A verified traveler
Posted 14 Sep 2022
F&b service horrible, no service staff rude , manager rude !!!
Gym close and not imformed
Resort under renovation ....
Terrible experience
Comment from Hotel Management
23 Oct 2022 by Novotel Sharm El Sheikh , Hotel Management
Dear guest!Thank you for taking the time to notify us of your unsatisfactory experience with the FB service , and please rest assured that we are taking every action possible to ascertain that this problem will be rectified with an immediate effect.Once more, please accept our sincere apologies for any inconvenience caused, and we thank you so much for your continuous support and usual understanding.Sincerely,Mohamed El AmryGeneral Manager
