Ratings based on 146 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rockaway Beach
Posted 21 Aug 2023
Great location for people who like hiking. Excellent breakfast and dinner. Big variety of different type of food. Fantastic staff!
by A verified traveler
Posted 6 Aug 2023
Natural Twin room is spacious.
Onsen and restaurant food are good.
Like the amenities provided.
Only thing is no room service - they only changed towels and trash bag need to place at the door yourself.
by A verified traveler
Posted 5 May 2023
Very modern hotel with big rooms and space to dit and read comfortably in the room.
Excellent dinner buffet with many options. Breakfast was also incredible. Staff is super friendly and nice.
This hotel is deserving more than 5 stars
by A verified traveler
Posted 3 Jun 2022 on Hotels
Nice onsen and great kids play room. Very family friendly hotel - incl restaurant
by A verified traveler
Posted 16 Sep 2020
by A verified traveler
Avoid
Posted 26 Oct 2019 on HotelsStay away from this property.
The Shiretoko Dai ichi is the better choice
by A verified traveler
Improvement needed
Posted 12 Oct 2019 on HotelsA hotel with nice interiors but very poor service.
KiKi takes in guests from all over the world but their staffs speak mainly Japanese.
We were caught in the Japan Typhoon Hagibis. It was difficult to communicate our request to help us with a ANA airlines help number and when he finally understood us, this male relationship guy told us we have to do in ourselves. Another request to help call another hotel is also turn down. This time round, we were told no outside call.
We have never encounter such service anywhere in japan. Our best experience in KiKi are with the daily housekeeping ladies and their breakfast staffs.
Kiki, your international guests need more than a clean nice hotel.
by A verified traveler
Posted 12 Sep 2019
Great facilities! The whole place is spotlessly clean and staff are lovely. Breakfast buffet had a wide range of food and everything we tried was good.
by A verified traveler
Posted 26 Jul 2019
No idea why we are being asked to bring our own luggage to our room while other customers has staffs’ help! Also disappointed to dining and onsen facilities.
by A verified traveler from Hawaii
Posted 6 Jul 2019
The hotel staff were very friendly and the location was very good, too.
We stayed two nights there, however, we could have only Japanese style Tatami room (West Building),and the room was kind of old. That was the only disappointment.
The hot spring bath was good and the breakfast was good, too.
You have to go this hotel by taxi or by car.
