Ratings based on 323 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
Excellent
Comment from Hotel Management
15 Oct 2024 by Silvia Huang, Hotel Management
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
by A verified traveler
Posted 7 Jul 2024 on Hotels
Clean & Nice Hotel.
Comment from Hotel Management
15 Jul 2024 by Silvia Huang, Hotel Management
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
by A verified traveler
Posted 23 May 2024 on Hotels
The location is very convenient. Many eatery and shopping malls within walking distance . Rooms are big and comfortable.
Comment from Hotel Management
27 May 2024 by Silvia Huang, Hotel Management
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel locations. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
by A verified traveler
Posted 4 May 2024 on Hotels
It was nice and clean, friendly staffs
Comment from Hotel Management
6 May 2024 by Silvia Huang, Hotel Management
Dear Guest,Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotels service, especially from staff. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.
by A verified traveler
Posted 19 Apr 2024
Great location and service well
Comment from Hotel Management
19 Apr 2024 by Silvia, Hotel Management
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service and location. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
by A verified traveler from Temple City
Posted 22 Mar 2024
Standard services with no surprises
Staff are friendly and professional
Front door bell boys are very helpful to go extra mile for assistance
Most requests are responses promptly with courtesy
Rooms are spacious and clean prefer for relaxing after long day
Comment from Hotel Management
25 Mar 2024 by Silvia, Hotel Management
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
by A verified traveler
Dated hotel
Posted 1 Mar 2024 on HotelsGood reception service staffs regardless that the hotel system don recognise Hotel.com booking number , took sometime for the search .Very dated and old condition really need some upgrade
Comment from Hotel Management
4 Mar 2024 by Silvia Huang, Hotel Management
Dear Guest,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou
by A verified traveler
Posted 17 Jan 2024
It wasn’t really convenient to push my wheelchair bound grandmother to the nearby shopping malls despite the near distance as there were barriers and barricades along the way.
Comment from Hotel Management
19 Jan 2024 by Silvia Huang, Hotel Management
Dear Guest,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
29 Dec 2023 by Silvia Huang, Hotel Management
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
15 Dec 2023 by Silvia Huang, Hotel Management
Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotel. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
