Ratings based on 131 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
This is not a criticism but the shower was not powerful enough due to low water pressure maybe a power shower would do the trick
by A verified traveler
Posted 11 Jun 2024
We liked virtually everything about this nicely run hotel. Run as a small hotel, with the absolute warmth of a truly British seaside B&B.
This hotel was very clean, and the linen in all the rooms, bathroom, bedroom and dining/breakfast room was immaculate. The rooms were pleasantly decorated and the staff were polite and accommodating. Breakfast was always served as you liked it. The bar meals were limited but were nicely dished up with a good pint of beer.
We were there for a fortnight and enjoyed our stay in our very spacious and comfortable rooms. My only criticism is regarding the toilet seats (only experienced 2, in our bathroom and in the public toilet near the lounge) which were those horrible cheap, thin bendy one's, although they were always clean.
In general I would say "Keep up the good work Agneta and Pascal, and thank you for being good hosts".
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by pascoal, Hotel Management
thank you for taking the time to review our hotel , however your low score and overall review is pathetic ! we know we are not the Hilton but surely you have not stayed in a hotel before ! on the second day you checked-out because I quote " we want to visit another city " ?? then you returned to the hotel in the afternoon to take back the room ? how stupid is that ? ! if you didn't like the hotel you shouldn't have come back , however upon departure next morning you thanked and congratulated the staff on a good stay ?
by A verified traveler
Posted 29 May 2024
Rooms felt a bit cramped and the light outside was on to long we would have called reception but sadly no phone
by A verified traveler
Posted 21 Apr 2024
Positives: Lovely, clean and quiet hotel, helpful and friendly staff, tasty breakfast, great location. Will stay there again.
Things to consider: Shower cubicle very small, limited hanging space for clothes and wet towels.
Comment from Hotel Management
26 Apr 2024 by pascoal, Hotel Management
thank for taking the time to review our hotel , we appreciate your feedback .regardsMarlb Htl
by A verified traveler
Posted 18 Oct 2023
The hotel portrays a good looking freshly painted property, the reality is the the paint work is covering up many poorly finished features! The entry into the hotel has bare floor boards that need better finishing. In our two room booking there was not a wardrobe just the cheapest hangers hanging of coat hook rails. The biggest room our bedroom was approximately 8’ x 11 feet.we could barely get around the room without getting in each others way! The electric water heater that was inside the shower enclosure was poor hot water out of the base of the unit and did not look safe. We also had no heater in either room on the first night! It was miserable getting up the following morning as the temperate plunged! After our first night there we talked to the front desk. He said they would look into these matters. The heating was corrected by turning on the power to the two wall heaters and supplying one remote to adjust them. That certainly helped and should have been ready for our first day there! The water heater had a note on it saying out of service use shower in other bedroom! When I talked to the front desk they said it was not safe as the water was leak from inside the unit. really 240volt this is horrendous! So we had to share air sons shower. This is one the worst hotel we have stayed in. The breakfast offerings were actually very good and we had no complaints as the choices were vast from cereals fruit to cooked full breakfast! we can only comment on rooms 10 & 11!
by A verified traveler
Good food B&B small hotel with safe parking
Posted 25 Sep 2023 on HotelsExcellent friendly small hotel with B&B available (no evening meals at moment), with good safe parking
Comment from Hotel Management
25 Sep 2023 by pascoal, Hotel Management
thank you for taking the time to review our hotel , we appreciate your feedback .
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
21 Sep 2023 by pascoal, Hotel Management
thank you for taking the time to review our hotel , we appreciate your feedback .
by A verified traveler
Comfortable and well located hotel
Posted 5 Sep 2023 on HotelsComfortable and well located hotel. Easy walk to town and beach. Good range of food and drink options in the town.
Nice walk on promenade and esplanade.
Comment from Hotel Management
21 Sep 2023 by pascoal, Hotel Management
thank you for taking the time to review our hotel , we appreciate your feedback .
by A verified traveler
Super Shanklin
Posted 1 Sep 2023 on HotelsLovely people, couldn't do enough for you.
Beds were Amazingly comfortable + breakfast was excellent.
A few things need some attention in the decor but overall a lovely place to stay.
5 minutes to the beach or to the old town so great location.
Comment from Hotel Management
21 Sep 2023 by pascoal, Hotel Management
thank you for taking the time to review our hotel , we appreciate your feedback .
