Ratings based on 40 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Very pleasant stay because of the hotel staff
Posted 11 Dec 2023 on HotelsThe amazing staff more than made up for the hotel’s aged look and feel. I really had a very comfortable and happy time staying in the hotel that could surely do with a makeover.
by A verified traveler
Not a 5 Star Hotel
Posted 14 Aug 2022 on HotelsI traveled around the world a lot and have stayed in many 5 stars hotel. This was not even closed to that.
by A verified traveler
Generally good
Posted 20 Jul 2020 on HotelsIn general the hotel is good, location and staff especially. The two areas that require some sort of improvement are room air-conditioning and the quality of available food, especially breakfast, both very disappointing.
Comment from Hotel Management
11 Sep 2020 by Guest Service Manager, Hotel Management
Dear guest: thank you very much for your comments. We are very sorry not make you have a perfect experience. We believe that the next check in will be satisfied. The hotel staff are looking forward to your visit again!
by A verified traveler from HeFei
Posted 25 Jan 2020 on Orbitz
Awesome (and expensive) property. Staff was exceptionally helpful. Great property to stay on at least one trip to Shangri-La.
Comment from Hotel Management
11 Sep 2020 by Guest Service Manager, Hotel Management
Distinguished guests: thank you for your interest in shangri-la brand recognition, sincerely look forward to you once again choose the shangri-la!
by A verified traveler
Posted 1 Jan 2020 on Hotels
Comment from Hotel Management
8 Jan 2020 by Shangri-la Hotel, Hotel Management
Dear guest,
Thank you for staying at Shangri-La Hotel, and sharing the feedback with us. We are delight that you satisfied with your stay, and give us a full score. Look forward to turning your next memorable visit.
by A verified traveler
Posted 16 Dec 2019 on Hotels
Beautiful hotel, excellent food options and wonderful staff.
Comment from Hotel Management
17 Dec 2019 by Service Manager, Hotel Management
Dear guest,
Thank you for staying at Shangri-La Hotel, and sharing the feedback with us. We are delight that you satisfied with your stay, and give us a full score. Look forward to turning your next memorable visit.
by A verified traveler
Posted 9 Dec 2019 on Hotels
Comment from Hotel Management
12 Dec 2019 by Blanda, Hotel Management
尊敬的客人：
您好，香格里拉大酒店向您表示最诚挚的问候！
感谢您选择香格里拉大酒店，并对我们做出评价。我们通过用心服务为您营造一段难忘的旅程，您的肯定和鼓励是我们不断进步的源泉，我们时刻准备着欢迎您的再次光临，相信一定会为您开启另一段印象深刻的完美邂逅。祝您生活愉快，扎西德勒！
by A verified traveler
Happy with our stay
Posted 2 Dec 2019 on HotelsComfortable room, friendly staff. There is an oxygen room for guest who have high attitude sickness To rest.
The Chinese restaurant serve nice food and with reasonable price. My husband was having high attitude sickness, the hotel staff was so nice to offer him porridge and milk to help him feel better.
Comment from Hotel Management
4 Dec 2019 by Blanda, Hotel Management
Dear guest,
Thank you for staying at Shangri-La Hotel, and sharing the feedback with us. We are delight that you satisfied with your stay, and give us a full score. Look forward to turning your next memorable visit.
by A verified traveler
Beautiful room
Posted 23 Aug 2019 on HotelsHighly recommend for a stay at Shangri-la. Great location and I would stay there again anytime.
Comment from Hotel Management
2 Sep 2019 by sldq, Hotel Management
Dear guest, It is good to hear that you have enjoyed the stay with Shangri-La Hotel, Hopefully we will have the opportunity soon again to create another wonderful memories for you at Shangri-la hotel, We are looking forward to spoil you again soon.
by A verified traveler
Posted 5 Jun 2019 on Hotels
Comment from Hotel Management
8 Jun 2019 by sldq, Hotel Management
尊敬的宾客：非常感谢您的点评，您的意见会让我们做的更好，我们会改进服务质量，增加菜品种类，热忱期待您的再次光临，扎西德勒！
