Ratings based on 256 Verified Reviews

4.3 out of 5
85% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jul 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Jun 2024 on Hotels
3 out of 5
by A verified traveler

Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by April, Hotel Management
Thank you very much for staying at Sofitel Shanghai Macrolink. We are encouraged and happy by your trust and approval. Thank you again for your praise and look forward to seeing you again!
2 out of 5
by A verified traveler

Posted 6 Jun 2024
If i could i would attach picture's to justify my review. Ordered a beef burger when I arrived, inside was raw. Told the staff they said they can bring new i refused as it made me feel disgusted eating raw meat. Had food poisoning, went to the hospital the hotel staff did not care they said "sorry im just a worker" as quoted by the manager. No apology No care. This hotel is not 5 star worthy.
Comment from Hotel Management
19 Jun 2024 by April, Hotel Management
First of all, thank you very much for staying at Sofitel Shanghai Macrolink. Regarding the food problems you mentioned, we have learned that unfortunately we have not brought you satisfactory service and experience, and the quality of food products is the bottom line that we have always adhered to; The ultimate guest experience and satisfaction is our service philosophy, and we will strengthen the inspection and training of food quality in the future, and we look forward to welcoming you again
4 out of 5
by A verified traveler

Posted 3 Jun 2024
Comment from Hotel Management
19 Jun 2024 by April, Hotel Management
Thank you very much for staying at Sofitel Shanghai Macrolink. We are encouraged and happy by your trust and approval. Thank you again for your praise and look forward to seeing you again!
5 out of 5
by A verified traveler

Posted 4 Apr 2024
Nice , beautiful and quiet hotel.
5 out of 5
by A verified traveler

Posted 29 Mar 2024
It’s a little far from everything but a really fancy place to stay!
5 out of 5
by A verified traveler

Excellent

Posted 26 Mar 2024 on Hotels
Amazing service, particularly the 2 Spanish girls (Noelia and Raquel) who help international travellers with the language! They made our stay even better!!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Mar 2024
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Feb 2024
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