Ratings based on 346 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
The customer service was not that great.
by A verified traveler
Posted 1 Oct 2024
Excellent value, shuttles from airport and to Disney were great. Lots of restaurants and shopping nearby.
Comment from Hotel Management
9 Oct 2024 by lucy , Hotel Management
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to work hard to live up to your expectations. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
by A verified traveler
Posted 12 Jul 2024
Good
Comment from Hotel Management
14 Jul 2024 by lucy , Hotel Management
尊敬的客人：您好！ 非常感谢您对我们酒店的支持， 我们始终相信好的口碑一定是从客人最真诚的满意度推荐出去的， 同时我们也很荣幸能为你提供最优质的服务。酒店还提供24小时浦东机场免费接送机服务，是中转机客人不错的选择，车程15分钟，酒店接机热线在官网都有预留，如果需要接机需到相应的地点去等候班车，酒店还免费提供迪士尼接送.酒店附近有现代广场，有24小时便利店，肯德基，各种奶茶铺，餐厅，烧烤，宵夜等等，步行只需3-5分钟，毗邻奥特莱斯，具体详情可以咨询前台，非常欢迎您无论商务出差或是旅行再次选择我们酒店！ 真诚期待您的再次光临！
by A verified traveler
Posted 28 Jun 2024
Excellent staff at check in.
Went above and beyond to try abd help me with airline problems online.
A pleasure extremely good value.
Thankyou
Comment from Hotel Management
30 Jun 2024 by lucy , Hotel Management
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. The hotel also provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, late nights, and more. It only takes 3-5 minutes to walk, adjacent to Outlets. For specific details, you can consult the front desk. We welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
by A verified traveler
Posted 22 Jun 2024
The room was very large, had a strong aircon and the bed was super comfortable. Felt like sleeping on a cloud. It was a great choice for an overnight layover. The room was very clean as well. The only thing missing was a small fridge. Their breakfast was good enough. They also had a convenient and free airport shuttle that picked us up late at night. I would happily stay here again.
Comment from Hotel Management
30 Jun 2024 by lucy , Hotel Management
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. The hotel also provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, late nights, and more. It only takes 3-5 minutes to walk, adjacent to Outlets. For specific details, you can consult the front desk. We welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
9 Jul 2024 by lucy , Hotel Management
尊敬的客人：您好！ 非常感谢您对我们酒店的支持， 酒店提供24小时浦东机场免费接送机服务，是中转机客人不错的选择，车程15分钟，酒店接机热线在官网都有预留，如果需要接机需到相应的地点去等候班车，酒店还免费提供迪士尼接送.酒店附近有现代广场，有24小时便利店，肯德基，各种奶茶铺，餐厅，烧烤，宵夜等等，步行只需3-5分钟，毗邻奥特莱斯，具体详情可以咨询前台，非常欢迎您无论商务出差或是旅行再次选择我们酒店！ 真诚期待您的再次光临
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
6 Jul 2024 by lucy , Hotel Management
尊敬的客人：您好！ 非常感谢您对我们酒店的支持， 酒店提供24小时浦东机场免费接送机服务，是中转机客人不错的选择，车程15分钟，酒店接机热线在官网都有预留，如果需要接机需到相应的地点去等候班车，酒店还免费提供迪士尼接送.酒店附近有现代广场，有24小时便利店，肯德基，各种奶茶铺，餐厅，烧烤，宵夜等等，步行只需3-5分钟，毗邻奥特莱斯，具体详情可以咨询前台，非常欢迎您无论商务出差或是旅行再次选择我们酒店！ 真诚期待您的再次光临！
by A verified traveler
Posted 25 May 2024 on Hotels
When you enter the lounge maybe understate the property.
Comment from Hotel Management
27 May 2024 by lucy , Hotel Management
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. The hotel also provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, late nights, and more. It only takes 3-5 minutes to walk, adjacent to Outlets. For specific details, you can consult the front desk. We welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
by A verified traveler
Posted 20 May 2024
i like that they have free bus transfer from and to the airport
Comment from Hotel Management
21 May 2024 by lucy , Hotel Management
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. The hotel also provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, late nights, and more. It only takes 3-5 minutes to walk, adjacent to Outlets. For specific details, you can consult the front desk. We welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
by A verified traveler
Posted 17 May 2024
Good location and the service is very good.
Comment from Hotel Management
18 May 2024 by lucy , Hotel Management
Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests. At the same time, we are honored to provide you with the highest quality service. The hotel also provides 24-hour free shuttle service from Pudong Airport, which is a good choice for transfer passengers. The 15 minute drive is available, and the hotel's shuttle hotline is reserved on the official website. If you need to pick up, you need to go to the corresponding location to wait for the shuttle bus. The hotel also provides free Disney shuttle service. There is a modern square near the hotel, with 24-hour convenience stores, KFC, various milk tea shops, restaurants, barbecues, late nights, and more. It only takes 3-5 minutes to walk, adjacent to Outlets. For specific details, you can consult the front desk. We welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
