Ratings based on 252 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Safty
by A verified traveler
Posted 22 Dec 2019
by A verified traveler from Calgary
Posted 15 Nov 2019
I liked everything the only issue at times was the lack of English speaking staff. You must remember that you are in China. I have stayed at this hotel many times and the number of English speaking staff is improving.
by A verified traveler
Amazing, but...
Posted 4 Jun 2019 on HotelsIt is amazing hotel. Everything is just amazing. Very Spacious Room, Comfort and Clean Bed, Nice Airconditioner, Tasty Breakfast, Even motorized curtain and screen. Only two things I feel sorry are water pressure is weak for shower. and Shower booth is too small. Bathroom is big, so they have a nice bath tub, but shower booth is very small. :)
by A verified traveler
Posted 19 May 2019
Staff is not so helpful. Need to inprove the service, like help customers carry luggage ans so on.
Comment from Hotel Management
22 May 2019 by Giovanna, Hotel Management
Dear guests,First of all, thank you for spending your precious time here to leave your comments. We will strengthen staff training, but also ask you to continue to pay attention to our hotel services and facilities to put forward valuable suggestions, looking forward to your next stay. I wish you every success and progress.
by A verified traveler
Supper happy and enjoy
Posted 11 Apr 2019 on HotelsAmazing! I will come back here. Room size very large and with beautiful city view.
Comment from Hotel Management
13 Jun 2019 by Giovanna, Hotel Management
Dear guests, Hello: First of all, thank you for spending your precious time here to leave your comments. We are very glad to see that you are satisfied with the stay experience. We welcome you to visit our hotel again in the near future, and continue to provide us with valuable advice and suggestions! Wish you good health and family happiness!
by A verified traveler from Seattle
Posted 7 Apr 2019
good condition, excellent breakfast. Helpful staff.
Comment from Hotel Management
9 May 2019 by Giovanna, Hotel Management
Dear guests, Hello: First of all, thank you for spending your precious time here to leave your comments. We are very glad to see that you are satisfied with the stay experience. We welcome you to visit our hotel again in the near future, and continue to provide us with valuable advice and suggestions! Wish you good health and family happiness!
by A verified traveler
Posted 5 Apr 2019
BE AWARE!!!. We set up the shuttle pick up but they never showed up!!! The main reason I booked this hotel is because for the shuttle service. VERY disappointed.
Comment from Hotel Management
7 May 2019 by Giovanna, Hotel Management
Dear Guest Hello: Thank you very much for choosing to stay at the Royal Century Hotel in Shanghai. We are very sorry for your bad experience. As for the absence of shuttle service, we will check it out thoroughly. If you need a shuttle bus to pick you up next time you stay in our hotel, you need to make an advance reservation. If there is no shuttle bus to pick you up, you can call our hotel to inform you of your needs. Looking forward to your next stay with your family.
by A verified traveler
Posted 24 Mar 2019 on Hotels
Comment from Hotel Management
25 Mar 2019 by Gigi, Hotel Management
Dear guest, Thank you very much for this review and your compliments. I am looking forward to welcome you back very soon.
by A verified traveler
Posted 22 Mar 2019
Room had been a smoking room. Smelled it all night. No wifi. No where near the airport which is what Expedia has said.
Comment from Hotel Management
27 Mar 2019 by Gigi, Hotel Management
Dear guest, I would like to thank you for taking the time to write this review about your stay. I am very sorry to hear your experience at our hotel did not meet your expectations, we have taken into account your comments and hope that next time you visit us you will be pleasantly surprised in the change. I stay at your disposal for any other points you would like to share and hope to welcoming you back in the future.
