Ratings based on 264 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
9 Aug 2024 by Guest Relation, Hotel Management
Thank you for taking the time to give high marks on Expedia.com following your recent stay the property. Here at the hotel, we value feedback from our diverse mix of clientele, as it enables the hotel management to focus and provide the best possible customer service, as the hotel team always strives to exceed the expectations of guests.As a valued guest, I appreciate you taking the time to write and comments that you highlighted during your stay.I look forward to welcoming you back to Shanghai.
by A verified traveler
Very happy with my stay here. Fabulous room
Posted 23 Jul 2024 on HotelsThis is a very nice hotel with excellent standard of rooms and helpful staff
Comment from Hotel Management
25 Jul 2024 by C, Hotel Management
Dear Guest,We are thrilled to hear that you found our hotel to be very nice and appreciated the excellent standard of our rooms and the helpfulness of our staff. Your satisfaction is the benchmark for our success, and we are delighted that you had a positive experience with us.Our commitment to providing a comfortable and welcoming environment is paramount, and we strive to ensure that every guest feels at home. The dedication and professionalism of our team are key to delivering the high-quality service that you have recognized.We look forward to the opportunity to serve you again in the future. Your feedback is invaluable and will be shared with our team to continue improving our services. Thank you for choosing our hotel and for your kind words.
by A verified traveler
Posted 31 May 2024 on Hotels
Comment from Hotel Management
1 Jun 2024 by C, Hotel Management
Thank you for submitting a high score.Here at the hotel we value feedback from our diverse mix of clientele, as it enables the hotel management to focus and provide the best possible customer service, as the hotel team always strives to exceed the expectations of guests, and further delighted to read that you enjoyed the selection of food served at breakfast.
by A verified traveler
Posted 23 Apr 2024 on Hotels
Beautiful views from our room. Close to a park too.
Comment from Hotel Management
4 Jun 2024 by C, Hotel Management
Thank you for taking the time to write a review following your recent stay the property. Here at the hotel, we value feedback from our diverse mix of clientele, as it enables the hotel management to focus and provide the best possible customer service, as the hotel team always strives to exceed the expectations of our guests and offer EXCEPTIONAL service to all, throughout ones stay.The hotel has a large garden of 70,000 square meters in the center of the city, the garden is lush, the most famous camphor tree has a hundred years of history, taking a walk in the garden, looking around has a feeling of being in paradise. I look forward to welcoming you back to Shanghai.Yours sincerely Howard BennettManaging DirectorRadisson Collection Hotel Xing Guo Shanghai
by A verified traveler
Posted 17 Apr 2024 on Orbitz
Solid 5 star hotel, wonderful service.
I have to give credit to all the staff, especially LiuQin, I am really impressed for the service.
I will recommend XinGuo to my family and friends for sure.
Comment from Hotel Management
4 Jun 2024 by C, Hotel Management
Thank you for taking the time to write a review following your recent stay the property. Here at the hotel, we value feedback from our diverse mix of clientele, as it enables the hotel management to focus and provide the best possible customer service, as the hotel team always strives to exceed the expectations of our guests and offer EXCEPTIONAL service to all, throughout ones stay.Thank you for highlighting the services from the housekeeping department team,Liu Qin, who will be mentioned at the next hotels employees team event. I look forward to welcoming you back to Shanghai.Yours sincerely Howard BennettManaging DirectorRadisson Collection Hotel Xing Guo Shanghai
by A verified traveler
Posted 11 Apr 2024 on Hotels
Great food in the restaurant with lots of variety for buffet breakfast and dinner. Staff all very helpful.
Comment from Hotel Management
4 Jun 2024 by C, Hotel Management
Thank you for taking the time to write a review following your recent stay the property. Here at the hotel, we value feedback from our diverse mix of clientele, as it enables the hotel management to focus and provide the best possible customer service, as the hotel team always strives to exceed the expectations of our guests and offer EXCEPTIONAL service to all, throughout ones stay.We are very glad that you like the food in the hotel restaurant. To provide first-class service and delicious food to every guest is the goal of our staff. I look forward to welcoming you back to Shanghai.Yours sincerely Howard BennettManaging DirectorRadisson Collection Hotel Xing Guo Shanghai
by A verified traveler
Posted 26 May 2020 on Hotels
by A verified traveler
Fantastic stay
Posted 12 Oct 2019 on HotelsLoved the modern bathroom. Press buttons instead of push pull taps. Heated toilet seats. Nice bronze copper colour design in room and accessories.
by A verified traveler
Posted 21 Sep 2019 on Hotels
As always it’s been good!
by A verified traveler
Great business hotel
Posted 18 Jun 2019 on HotelsGreat location for my business trip.
