Ratings based on 83 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024
Not clean.
Comment from Hotel Management
9 Aug 2024 by William Lau, Hotel Management
Dear Guest, greetings from Q-Box Hotel Shanghai Sanjiagang. Firstly, please accept our sincere apologizes for the unpleasant experience during your stay. Your comments on the the service of the nearby hotel have been duly noted and we have shared your feedback with our respective managers to look into this so that immediate improvements can be made. we apologize again that on this occasion we failed to meet your expectations. We are certainly grateful for your feedback and for bringing your disappointing experience to our attention. We hope that this incident will not mar your overall impression of our hotel and we look forward to welcoming you back in the near future. Regards, General Manager William Lau
by A verified traveler
Posted 28 May 2023
I stayed at the hotel for one night. The hotel is relatively new and the room was clean, large, and had a great view. The staff were friendly and attentive, and the hotel is located close to the airport. The restaurant was also excellent. Overall, I was very happy with my stay.
Comment from Hotel Management
28 May 2023 by Grace Zhang, Hotel Management
Dear Renchang,thank you for your very high evaluation of the hotel, we will do better on this basis,, looking forward to your next visit. Best regards.
by A verified traveler
Posted 4 Feb 2023 on Hotels
by A verified traveler
Good for the price
Posted 3 Sep 2022 on HotelsThe stay was good. Hard to find. 3 different hotels in same location. This one was in the back. The floor and room I had was "musty" smelling; Like a water damage smell. Not really bad, but bad enough to notice. The lobby smelled nice.
by A verified traveler
Nice clean friendly hotel
Posted 11 Dec 2020 on HotelsWe stayed for one night as we’re catching flight next day. The hotel is very clean and the staff were friendly and helpful. We arrived around 8pm in the evening n went to the Florence village for quick dinner. The area was plain nothing within walking distance as we chose this hotel for it’s easy access to the airport-10mins drive. The hotel facility was fine. Breakfast was easy.
Comment from Hotel Management
12 Dec 2020 by Frank Wang, Hotel Management
Dear Frances Yu Wang, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Thank you! With best regards, Frank Wang Cluster Front Office Manager
by A verified traveler
Strange hotel
Posted 1 Feb 2020 on HotelsAirport transfer service is terrible for guests coming from the airport at night. Restaurant is closed by 9pm, only a tiny convenience store is available for hungry guests.
Hotel is too big, corridors to guest rooms are lined with carpet that are not suitable to pull luggage along. Room numbers are not consecutive.
Overpriced.
Comment from Hotel Management
24 Jun 2020 by Frank, Hotel Management
Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay.We sincerely hope that we will have the opportunity to redeem ourselves. Warmly welcome you call, write or mail to us giving the opportunity that I may personally take care of you. Yours sincerely,
by A verified traveler
Posted 7 Jan 2020 on Hotels
The hotel is new but it is in the middle of no where and not very convenient. You have to be shuttled in a buggy to move between buildings
Comment from Hotel Management
7 Jan 2020 by Pattie Wang /Director of Guest Experience from EO, Hotel Management
Deer Valued Guest, Thank you for taking the time to share your valuable feedback with us. The Q-BOX hotel is a lifestyle hotel among Shanghai Sanjiagang Greenland International Resort. The resort border the East China Sea and is adjacent to Shanghai International Tourism Resort, Florentia Village Outlet, Shanghai Jinqiao Export Processing South Zone and it takes only 10 mins drive to Pudong International Airport.We look forward to seeing you staying in the Q-BOX Hotel Shanghai Sanjiagang very soon on one of your return trips to Shanghai and thank you again for your positive comments.Sincerely, Pattie Wang/ Director of Guest Experience from EO office
by A verified traveler
Posted 5 Jan 2020
This property is clean, and quiet. The wifi appears not to work, but the front desk explained that Google is not used in China.
It was a great stay in a huge hotel.
Comment from Hotel Management
5 Jan 2020 by Pattie Wang /Director of Guest Experience from EO, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office
by A verified traveler
Posted 21 Nov 2019
The hotel is great and ideal for Pudong airport however I was woken up at 4.30 by some noisey Chinese residents who were shouting in the corridor for a good 30 minutes. Shame because I couldn't fault the hotel up until that point.
Comment from Hotel Management
23 Nov 2019 by Pattie Wang /Director of Guest Experience from EO, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. Yours sincerely, Pattie Wang Director of Guest Experience from EO office
by A verified traveler
Posted 31 Oct 2019
It only had a breakfast buffet, lunch and dinner was in another group owned hotel. We had to be taken by electric buggy. This was hard on my 87 year old mother.
Comment from Hotel Management
4 Nov 2019 by Pattie Wang /Director of Guest Experience from EO, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay. The hotel under the cluster resort which is one of the leading ecological cluster resorts, largest hotel groups and along with a Greenland International Convention Center, Hot Spring/Water World and Shopping Mall which were under construction. I am sure that should be satisfy all the requirements of both leisure and business travelers in the nearly further. We sincerely hope that we will have the opportunity to redeem ourselves and welcome you and your mother to Q-Box Hotel Shanghai Sanjiagnag in the near future. We may personally take care of you. With best regards,
