Ratings based on 752 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
During my stay around 13 December 2024, I had the pleasure of interacting with two housekeepers on the 17th floor whose service were truly commendable. Their names were 牟爱红 and 刘丽. They were warm, sincere, and attentive—small gestures, like offering me a bottle of water when I returned to my room in the late afternoon, truly stood out. Their positive demeanour and genuine smiles made my experience much more pleasant.
Unfortunately, this level of service did not extend to the front desk and entrance staff. The front desk interactions felt rushed, with a cold tone that lacked genuine hospitality. An example was the front desk staff on 14 December who handed me the names of the exemplary housekeepers, highlighting the inconsistency in service. At the entrance, the service appeared inconsistent and unprofessional. The staff seemed hesitant to assist unless the situation demanded it, often waiting until a guest was almost out of the car before approaching to open the door. Moreover, I couldn’t help but notice preferential treatment for guests arriving in luxury vehicles, as the staff were noticeably quicker to assist in those cases.
As a guest, I expected a consistent standard of service that reflects the hotel’s reputation, regardless of the mode of arrival or the guest’s attire. It’s disappointing to see such disparities in service quality within the same establishment.
by A verified traveler
Posted 14 Dec 2024
Excellent location, malls, food place
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 10 Dec 2024
Great location and view
by A verified traveler from Waterford
Posted 9 Dec 2024
Wonderful stay! The management and staff were amazing! So helpful and accommodating!
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 17 Nov 2024
Love staying at this hotel! Enjoy walking along the river in the morning in the park nearby and enjoying the famous night light views! The hotel is excellent and I feel very safe!
by A verified traveler from Miami
Posted 16 Nov 2024
Great place to stay. Close to train station. Very convenient
by A verified traveler
Posted 10 Nov 2024
Central of Shanghai. The hotel is beautiful, sits right on the river with beautiful window view and close to many shopping centers and restaurants. Stuff was super nice and helpful. They even have umbrellas to loan out for free on the raining days. The Sisea sushi was excellent, so does the buffet.
by A verified traveler
Posted 30 Oct 2024
The hotel itself was quite pleasant. However, the breakfast area can become overcrowded, making it difficult to find a seat.
