Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
The property is old, but the location is perfect - convenient to shopping, public transportation, and restaurants. Staff are friendly and accommodating. Overall good price for the quality.
Comment from Hotel Management
1 Jan 2025 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear Guest,Thank you so much for taking the time to provide us with your feedback on your recent stay at our hotel. We are delighted to hear that you enjoyed your experience here.Your positive comments are a great source of encouragement for our team, and we are grateful for your recognition of our efforts to create a comfortable and welcoming environment. We strive to provide excellent service to all our guests, and it is rewarding to know that we have succeeded in doing so.We appreciate your feedback on every aspect of your stay, and we will certainly take it into account as we continue to enhance our services and facilities.Once again, thank you for choosing our hotel and for sharing your experience with us. We look forward to welcoming you back in the future and providing you with an even better stay.
by A verified traveler
Posted 27 Dec 2024
Great location and hospitality
Comment from Hotel Management
30 Dec 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
您好！感谢您百忙之中给我们作出评价！我们会再接再励打造更好的服务迎接您下次的光临！
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
您好！谢谢您给我们重要的评价！衷心希望您的再次莅临!
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
您好！感谢您珍贵的评价！感谢您的点评，您的每一句肯定，都是我们值得珍藏的收获，我们会加倍努力，让您的下一次入住，获得更好的体验与惊喜！
by A verified traveler
Posted 3 Dec 2024
The staff at the hotel are very friendly
Comment from Hotel Management
4 Dec 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.
by A verified traveler from SEATTLE
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
您好！感谢您珍贵的点评。您的肯定是我们努力的基石，您的垂青是我们成长的动力，我们愿意竭尽所能，给您最佳的入住体验。我们始终相信，用心服务，以诚待人，一定会给您留下此行最美好的回忆！
by A verified traveler
Posted 20 Oct 2024
Very nice.
Comment from Hotel Management
21 Oct 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear guest, Thank you for choosing Okura Garden Hotel Shanghai. Our hotel is always committed to offering the best accommodation, the best cuisine, and the best service to our guests. Your compliment is the best reward for our hard work. We do hope that you can choose our hotel again, and we will extend our sincere and warm welcome as always.
by A verified traveler
Posted 9 Oct 2024
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Comment from Hotel Management
10 Oct 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
衷心感谢您选择花园饭店。我们会加倍努力，以求赢得您永远的亲睐！
by A verified traveler
Posted 29 Sep 2024
The property is dated and has smell of smoke even though it’s non smoking. The room is small and outdated. While we were waiting for taxi in the lobby, we were told we can take a picture of our kids in the lobby, found it’s weird. There are lot of choices in Shanghai for nice hotels. Won’t come back next time.
Comment from Hotel Management
30 Sep 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear Guest,We would like to thank you for choosing the Okura Garden Hotel Shanghai for your recent stay. On behalf of management and staff, please accept our sincere apologies for the inconvenience caused. We are terribly sorry to learn of the unpleasant experience you had in our hotel. We kindly ask you for your kind understanding. And assure you this will not happen again. As our valued guests, your comments and feedback are of utmost importance to us. We are looking forward to welcoming you back to the hotel again in the near future.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear Guest,We would like to thank you for choosing the Okura Garden Hotel Shanghai for your recent stay. On behalf of management and staff, please accept our sincere apologies for the inconvenience caused. We are terribly sorry to learn of the unpleasant experience you had in our hotel. We kindly ask you for your kind understanding. And assure you this will not happen again. As our valued guests, your comments and feedback are of utmost importance to us. We are looking forward to welcoming you back to the hotel again in the near future.
