Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
The staff at the hotel are very friendly
Comment from Hotel Management
4 Dec 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.
by A verified traveler from SEATTLE
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
您好！感谢您珍贵的点评。您的肯定是我们努力的基石，您的垂青是我们成长的动力，我们愿意竭尽所能，给您最佳的入住体验。我们始终相信，用心服务，以诚待人，一定会给您留下此行最美好的回忆！
by A verified traveler
Posted 20 Oct 2024
Very nice.
Comment from Hotel Management
21 Oct 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear guest, Thank you for choosing Okura Garden Hotel Shanghai. Our hotel is always committed to offering the best accommodation, the best cuisine, and the best service to our guests. Your compliment is the best reward for our hard work. We do hope that you can choose our hotel again, and we will extend our sincere and warm welcome as always.
by A verified traveler
Posted 9 Oct 2024
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Comment from Hotel Management
10 Oct 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
衷心感谢您选择花园饭店。我们会加倍努力，以求赢得您永远的亲睐！
by A verified traveler
Posted 29 Sep 2024
The property is dated and has smell of smoke even though it’s non smoking. The room is small and outdated. While we were waiting for taxi in the lobby, we were told we can take a picture of our kids in the lobby, found it’s weird. There are lot of choices in Shanghai for nice hotels. Won’t come back next time.
Comment from Hotel Management
30 Sep 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear Guest,We would like to thank you for choosing the Okura Garden Hotel Shanghai for your recent stay. On behalf of management and staff, please accept our sincere apologies for the inconvenience caused. We are terribly sorry to learn of the unpleasant experience you had in our hotel. We kindly ask you for your kind understanding. And assure you this will not happen again. As our valued guests, your comments and feedback are of utmost importance to us. We are looking forward to welcoming you back to the hotel again in the near future.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear Guest,We would like to thank you for choosing the Okura Garden Hotel Shanghai for your recent stay. On behalf of management and staff, please accept our sincere apologies for the inconvenience caused. We are terribly sorry to learn of the unpleasant experience you had in our hotel. We kindly ask you for your kind understanding. And assure you this will not happen again. As our valued guests, your comments and feedback are of utmost importance to us. We are looking forward to welcoming you back to the hotel again in the near future.
by A verified traveler
Posted 12 Sep 2024
Nice place
Comment from Hotel Management
13 Sep 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.
by A verified traveler
Posted 14 Aug 2024
The hotel has a lot of history and is located in the former French concession area. The location is great if you want to avoid the mass tourist centers around the People's Square and Nanjin Road. It is nice to walk around in the neighborhood, which is very accessible to a range of restaurants and upscale shopping malls.
The hotel itself needs renovation. They have updated the elevator and the room key sends you directly to your floor, and the Japanese toilet is a big plus. However, the carpet needs to be swapped, the bed is not too comfortable, the sink is so low that I feel like I am breaking my back when I wash my face and I am only 5ft4. And the room is very small.
For an Expedia VIP, I received zero benefit. They gave two packets of powdered cafe per day. It has been a long time since I stayed in a hotel without a simple coffee maker.
Comment from Hotel Management
15 Aug 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear Guest,We would like to thank you for choosing the Okura Garden Hotel Shanghai for your recent stay. On behalf of management and staff, please accept our sincere apologies for the inconvenience caused. We kindly ask you for your kind understanding. As our valued guests, your comments and feedback are of utmost importance to us. We are looking forward to welcoming you back to the hotel again in the near future.
by A verified traveler
Posted 5 Aug 2024
Good experience
Comment from Hotel Management
7 Aug 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
Dear guest, Thank you very much for sparing us your valuable time to complete the guest comments regarding your stay at Okura Garden Hotel Shanghai. We are very pleased to have received your favorable comments. We are sure that this feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you to the Okura Garden Hotel Shanghai again and assure you of our best care and attention.
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Okura Garden Hotel Shanghai Service Center, Hotel Management
您好！感谢您一如既往地支持花园饭店。我们酒店一直秉承优质服务理念，尽力为客人营造舒适和温馨的住宿环境。希望能带给您更多美好的入住回忆。
